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Amwelladmin (talk | contribs) m (Amwelladmin moved page Process analysis module to Diagnosis module) |
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{{a|gsv|}}Scratch pad on how to do the initial scoping of a process/documentation fix: | {{a|gsv|}}Scratch pad on how to do the initial scoping of a process/documentation fix: | ||
First thing you need is [[symptom]]s. What is wrong? Why is someone calling you? | First thing you need is to identify the [[symptom]]s. What is wrong? Why is someone calling you? Symptoms are usually the things you want to fix — but they are not the causes of the problem. They are its output; its ''manifestation''. If you address symptoms without addressing their [[root cause]], they will continue to recur as soon as you stop doing what you are doing. | ||
===Describe existing process=== | ===Describe existing symptomatic process=== | ||
Understand how and why we got here in the first place. | Understand how and why we got here in the first place. | ||
#Map out the ''symptomatic'' process | #Map out how the ''symptomatic'' process currently happens. | ||
*What is the desired outcome? | |||
*What is typical path, including [[horizontal escalation]]s and expected hand-offs? | |||
*What risks and unwanted outcomes are addressed and how are they addressed? | |||
( | :*Are they the right things to focus on? | ||
:*How effectively are they dealt with? (is it “day-to-day relationship management”, “enforceable legal remedies” or disclaimers and “disclosures”) ie are these effective [[coping strategies]]? | |||
#What are the practical challenges/delays/inefficiencies in this process. | |||
*What can go wrong? | |||
*What unnecessary hand-offs and [[Horizontal escalation|horizontal escalations]] are there? | |||
#Solutionising: In a perfect world, what would be the optimal process? (ie ignoring tech/budgetary constraints) | |||
*What would have to change to make that perfect world | |||
*Things that are practically impossible | |||
*Things that are too expensive | |||
*Things that involve changes to policies and rules | |||
*Things you could change now. | |||
#Assuming that perfect word is unattainable, what would be the nearest practical scenario we could realistically get to? | |||
*What dependences/challenges/changes would we have to make to get there (e.g.: challenging the rule that we have to send out the “legal entity disclosure”; a decent file management system, harmonising us rules etc) | |||
ii. Who would need to agree to it? | ii. Who would need to agree to it? | ||
iii. What would need to be done and who would be doing it? | iii. What would need to be done and who would be doing it? | ||
iv. How would you implement it? | iv. How would you implement it? | ||
{{sa}} | |||
*[[Coping strategy]] |