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Diagnosis module: Difference between revisions
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===Describe existing symptomatic process=== | ===Describe existing symptomatic process=== | ||
Understand how and why we got here in the first place. | Understand how and why we got here in the first place. | ||
====Map out how the ''symptomatic'' process currently happens. ==== | |||
*What is the desired outcome? | *What is the desired outcome? | ||
*What is typical path, including [[horizontal escalation]]s and expected hand-offs? | *What is typical path, including [[horizontal escalation]]s and expected hand-offs? | ||
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:*Are they the right things to focus on? | :*Are they the right things to focus on? | ||
:*How effectively are they dealt with? (is it “day-to-day relationship management”, “enforceable legal remedies” or disclaimers and “disclosures”) ie are these effective [[coping strategies]]? | :*How effectively are they dealt with? (is it “day-to-day relationship management”, “enforceable legal remedies” or disclaimers and “disclosures”) ie are these effective [[coping strategies]]? | ||
====What are the practical challenges/delays/inefficiencies in this process@ ==== | |||
*What can go wrong? | *What can go wrong? | ||
*What unnecessary hand-offs and [[Horizontal escalation|horizontal escalations]] are there? | *What unnecessary hand-offs and [[Horizontal escalation|horizontal escalations]] are there? | ||
====Theoretical solutionising==== | |||
In a perfect world, what would be the optimal process? (ie ignoring tech/budgetary constraints) | |||
*What would have to change to make that perfect world | *What would have to change to make that perfect world | ||
*Things that are practically impossible | *Things that are practically impossible | ||
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*Things that involve changes to policies and rules | *Things that involve changes to policies and rules | ||
*Things you could change now. | *Things you could change now. | ||
====Practical solutionising==== | |||
Assuming that perfect word is unattainable, what would be the nearest practical scenario we could realistically get to? | |||
*What dependences/challenges/changes would we have to make to get there (e.g.: challenging the rule that we have to send out the “legal entity disclosure”; a decent file management system, harmonising us rules etc) | *What dependences/challenges/changes would we have to make to get there (e.g.: challenging the rule that we have to send out the “legal entity disclosure”; a decent file management system, harmonising us rules etc) | ||
*Who would need to agree to it? | |||
*What would need to be done and who would be doing it? | |||
*How would you implement it? | |||
{{sa}} | {{sa}} | ||
*[[Coping strategy]] | *[[Coping strategy]] | ||