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Service catalog: Difference between revisions
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The point at which a [[service catalog]] becomes irresistible is the [[tipping point]] where your organisation has so large and sprawling that the potential economies of scale outweigh the costs of disenfranchising all your local [[subject matter expert]]s by jamming them into a universal model that won’t ''quite'' fit ''any'' of their local day to day experiences, and depriving them of the autonomy to use their subject matter expertise to make pragmatic decisions on the hoof to keep the organisation moving. | The point at which a [[service catalog]] becomes irresistible is the [[tipping point]] where your organisation has so large and sprawling that the potential economies of scale outweigh the costs of disenfranchising all your local [[subject matter expert]]s by jamming them into a universal model that won’t ''quite'' fit ''any'' of their local day to day experiences, and depriving them of the autonomy to use their subject matter expertise to make pragmatic decisions on the hoof to keep the organisation moving. | ||
This is part of a wider thrust to [[operationalise]] the organisation. You, dear [[subject matter expert]], cannot fight it, because ''you are the redundancy the thrust is designed to eradicate''. | This is part of a wider thrust to [[operationalise]] the organisation and eliminate redundancies. You, dear [[subject matter expert]], cannot fight it, because ''you '''are''' the redundancy the thrust is designed to eradicate''. | ||
{{seealso}} | {{seealso}} | ||
*[[Playbook]] | *[[Playbook]] | ||