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Legal services delivery: Difference between revisions
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One adds value, by supersizing, or adding fries. It’s not about the pizza. | One adds value, by supersizing, or adding fries. It’s not about the pizza. | ||
===It ''is'' about the pizza.=== | |||
But here is the thing. It ''is'' about the pizza. | But here is the thing. It ''is'' about the pizza. | ||
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A manager knows that only one with magic powers can say those things. She can only focus on the things she can understand: how much it costs to hire such a person. But there is a dark inversion to her ignorance. For such is the inscrutability of the legal craft — so impenetrable is this world — that all she can say is one has this magic, or one has not. Those who have it are interchangeable; substitutable; switchable; ''[[fungible]]''. | A manager knows that only one with magic powers can say those things. She can only focus on the things she can understand: how much it costs to hire such a person. But there is a dark inversion to her ignorance. For such is the inscrutability of the legal craft — so impenetrable is this world — that all she can say is one has this magic, or one has not. Those who have it are interchangeable; substitutable; switchable; ''[[fungible]]''. | ||
===The irony of the ineffable=== | |||
Thus our manager arrives at the notion of ''delivery''. “I must have this ineffable magic,” she realises, “but it could be delivered from London, or Belfast, or Gdansk, a someone rifling through a [[playbook]] on his lap from a service centre on the outskirts of Hanoi.” | Thus our manager arrives at the notion of ''delivery''. “I must have this ineffable magic,” she realises, “but it could be delivered from London, or Belfast, or Gdansk, a someone rifling through a [[playbook]] on his lap from a service centre on the outskirts of Hanoi.” | ||