Horizontal and vertical escalations: Difference between revisions

Horizontal and vertical escalations (view source)

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-{{a|gsv|}}A horizontal escalation within an organisation crosses between vertical silos. So when a negotiator has to get a credit point approved by the credit team, or a legal point approved by the legal eagles, she must transgress her own hermeneutical boundaries and seek the say-so of someone subject to the laws and imperatives of a different realm; a different magisterium whose ultimate control may not be common with her own until it is a long way further up the organisation, and may even be at the [[CEO]] {{sex|himself}} (or — likely story, but still — ''her''self).
+{{a|gsv|}}A [[horizontal escalation]] is one that crosses ''between'' [[silo]]s ''within'' an organisation.
+So, when a [[negotiator]] ([[Operations]]) has to get a credit point approved by a [[credit officer]] ([[Credit department|Credit]]), or a legal point approved by the [[legal eagle|legal eagles]] (Office of the General Counsel), she must transgress her own hermeneutical boundaries and seek the say-so of someone subject to the laws and imperatives of a different realm whose ultimate control may not be common with her own until it is a long way further up the organisation: possibly not until the [[CEO]] {{sex|himself}} (or — likely story, but still — ''her''self).
 To be contrasted, obviously enough, with a [[vertical escalation]], where one seeks the approval, judgment, sign-off or general air-cover of ones own [[line manager]].