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But if you treat a customer like a criminal it will tend to behave like one. If your early draft looks like a rap sheet, by the time your contract is concluded, it will look less like the exchange of lavender-scented love letters it should, and more like downtown Beirut in 1976, just after a particularly vigorous shelling. | But if you treat a customer like a criminal it will tend to behave like one. If your early draft looks like a rap sheet, by the time your contract is concluded, it will look less like the exchange of lavender-scented love letters it should, and more like downtown Beirut in 1976, just after a particularly vigorous shelling. | ||
Now, one incomprehensible, bullet-riddled tract is a tragedy; a hundred thousand of them are a statistic: a statistic that on its legible face seems ''healthy'', because the collective mass that conceals each ugly instance. The devil is not ''in'' the detail. The devil | Now, one incomprehensible, bullet-riddled tract is a tragedy; a hundred thousand of them are a statistic: a statistic that on its legible face seems ''healthy'', because the collective mass that conceals each ugly instance. The devil is not ''in'' the detail. The devil ''is'' the detail. | ||
Yet believing one has a colossal portfolio of battle-tempered contracts bestows great comfort on senior personnel in [[credit]] and [[legal]]. It tells them the firm has laboured hard to defend its interests: all bad things that might come to pass have been anticipated by the battery of preternaturally paranoid [[Contract negotiation|negotiation specialists]] they have at their disposal. | Yet believing one has a colossal portfolio of battle-tempered contracts bestows great comfort on senior personnel in [[credit]] and [[legal]]. It tells them the firm has laboured hard to defend its interests: all bad things that might come to pass have been anticipated by the battery of preternaturally paranoid [[Contract negotiation|negotiation specialists]] they have at their disposal. | ||