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You can lead a horse to water: Difference between revisions
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}}It is one thing designing an order-of-magnitude-better, revolutionary app; quite another to get it through the ''Hunger Games'' experience that is [[procurement]] and [[information security]] clearance — budget 18 months in spent time and five to ten years off your life — but all that pales into infinitesimal irrelevance compared with the task, once installed on the desktops, of getting any lawyers to ''use'' it. | }}It is one thing designing an order-of-magnitude-better, revolutionary app; quite another to get it through the ''Hunger Games'' experience that is [[procurement]] and [[information security]] clearance — budget 18 months in spent time and five to ten years off your life — but all that pales into infinitesimal irrelevance compared with the task, once installed on the desktops, of getting any lawyers to ''use'' it. | ||
This presents a further hurdle to [[legaltech]] implementation, seldom spoken of but every bit as gruesome. For if take-up is not immediate and universal, in an obscenely short period of time, some officious twerp from the [[Chief operating office|operating office]] will be along with a clipboard asking ''why'' no-one is using it, whether it is really value for money, and threatening to off-board it before quarter end. This is the dilemma: ''before'' you buy it, [[legaltech]] is the promise of [[innovation]], [[performative]] [[Thought leader|thought-leadership]] and [[digital prophet|digital prophecy]]. ''After'' you’ve bought it, [[legaltech]] is an ''operating cost''. An operating | This presents a further hurdle to [[legaltech]] implementation, seldom spoken of but every bit as gruesome. For if take-up is not immediate and universal, in an obscenely short period of time, some officious twerp from the [[Chief operating office|operating office]] will be along with a clipboard asking ''why'' no-one is using it, whether it is really value for money, and threatening to off-board it before quarter end. This is the dilemma: ''before'' you buy it, [[legaltech]] is the promise of [[innovation]], [[performative]] [[Thought leader|thought-leadership]] and [[digital prophet|digital prophecy]]. ''After'' you’ve bought it, [[legaltech]] is an ''operating cost''. An [[operating officer]] is attracted like a moth to both, so they turn out to be symbiotic. | ||
Here is the thing: the [[legaltech]] promise is to ''boost productivity''. In [[Private practice lawyer|private practice]], enhanced productivity is, at least in theory, correlated with increased, hard-dollar, revenue. | Here is the thing: the [[legaltech]] promise is to ''boost productivity''. In [[Private practice lawyer|private practice]], enhanced productivity is, at least in theory, correlated with increased, hard-dollar, revenue. | ||
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{{bucket problem}}}} | {{bucket problem}}}} | ||
Unless it is a management-sanctioned monitoring or measuring tool, like time recording of document management (in which case ''no-one'' will use it, but the [[middle management ouija board]] will bloody-mindedly persist with it in the face of utter failure) — that is, if it ''really'' boosts productivity: a formatting fixer, a deltaview application or something of that nature — the moment the first invoice arrives management will implement a use-monitoring project with the express goal of concluding no-one needs it, so it can be junked in a cost saving drive. | Unless it is a management-sanctioned monitoring or measuring tool, like time recording of document management (in which case ''no-one'' will use it, but the [[middle management ouija board]] will bloody-mindedly persist with it in the face of utter failure) — that is, if it ''really'' boosts productivity: a formatting fixer, a [[Redline|deltaview]] application or something of that nature — the moment the first invoice arrives management will implement a use-monitoring project with the express goal of concluding no-one needs it, so it can be junked in a cost saving drive. | ||
Now: could someone pass me a bucket? | Now: could someone pass me a bucket? | ||
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{{Sa}} | {{Sa}} | ||
*[[Legaltech]] | *[[Legaltech]] | ||
*[[The shock of the new]] | |||
{{ref}} | {{ref}} | ||