Litigation lawyer
An in-house litigation team is basically the complaints division of the firm. Be wary when these people wield inordinate influence. In recent times, like its equivalent in the Sirius Cybernetics Corporation, litigation teams have gone from half a junior lawyer, on flexi-time, between spells of maternity leave, to fully weaponised Death Stars of fusty, naturally censorious solicitors with no appetite to make any call or take any risk, however remote.
And that’s assuming litigation lawyers really are glorified customer complaint reps. The alternative is worse.