Metric

The Jolly Contrarian’s Glossary The snippy guide to financial services lingo.™ →Go uptown Index — Click the ᐅ to expand: Glossary Tell me more Sign up for our newsletter — or just get in touch: for ½ a weekly 🍺 you get to consult JC. Ask about it here.

The stock-in-trade of a middle manager and the management consultant she aspires to become.

Like a key performance indicator, a second order derivative of actual performance calculated to allow inexperts to make cavalier management decisions, usually to reduce expenditure on the person performing that function.

To be contrasted with the ineffable, inarticulable skills that are provided by a subject matter expert.

See also

• Outsourcing
• Service level agreement
• Management consultant
• Subject matter expert
• Metrics
• ClauseHub: theory
• Beware of shorthand