Legal services delivery: Difference between revisions

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Here’s a quote, from those luminaries of the legal future, ''Allen & Overy'':<ref>[https://www.allenovery.com/global/-/media/allenovery/2_documents/advanced_delivery_and_solutions/in-house-legal-function-2019.pdf ''The future of the in-house legal function: an Allen & Overy perspective on the opportunities and challenges that lie ahead'']. (2019)</ref>
Here’s a quote, from those luminaries of the legal future, ''Allen & Overy'':<ref>[https://www.allenovery.com/global/-/media/allenovery/2_documents/advanced_delivery_and_solutions/in-house-legal-function-2019.pdf ''The future of the in-house legal function: an Allen & Overy perspective on the opportunities and challenges that lie ahead'']. (2019)</ref>


:“More recently the buzz and effort has shifted from innovation in legal expertise (inventing [[derivatives]], [[CDO]]s and so on) to how the services that embed that expertise are delivered.”
:''“More recently the buzz and effort has shifted from innovation in legal expertise (inventing [[derivatives]], [[CDO]]s and so on) to how the services that embed that expertise are delivered.”''


The learned authors recognise that true legal innovation, emerging product trends, are — or, in the good old days, ''were'' — less susceptible to the “march of the [[chatbot]]s”, but have concluded, by means of a crystal ball siongularly not accessible to this old fool, that it’s all changed now. One adds value, by supersizing, or adding fries.
The learned authors recognise that true legal innovation, emerging product trends, are — or, in the good old days, ''were'' — less susceptible to the “march of the [[chatbot]]s”, but have concluded, by means of a crystal ball siongularly not accessible to this old fool, that it’s all changed now. One adds value, by supersizing, or adding fries.
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The reason the “buzz” has shifted to delivery is that the people making the buzz — management consultants mostly — have nothing to say about the ''content'' of legal services. It is — by deliberate, cynical design by generation of nest-feathering lawyers — made opaque, baffling, long-winded and obtuse. The answer: not to rationalise it, not to simplify it, not to cauterise the tedious excess with which all legal product overflows — but to parcel it up and outsource it to cheaper units offshore.
The reason the “buzz” has shifted to delivery is that the people making the buzz — management consultants mostly — have nothing to say about the ''content'' of legal services. It is — by deliberate, cynical design by generation of nest-feathering lawyers — made opaque, baffling, long-winded and obtuse. The answer: not to rationalise it, not to simplify it, not to cauterise the tedious excess with which all legal product overflows — but to parcel it up and outsource it to cheaper units offshore.
But unitising legal product does one of two things: either it really is commoditised, in which case it is a commercial product — a widget — with some legally-relevant content embedded in it, but in respect of which all mysteries have been solved: the value in that product is not in its nuanced legal advice, but it has some other value (else, why “deliver” it at all?) or it really isn’t; there really is some residual legal doubt, uncertainty or risk, in which case handing it off to the proverbial [[School-leaver from bucharest]] ''really'' isn’t a great idea.
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*[[School-leaver from bucharest]]
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