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Legal services delivery: Difference between revisions
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===It’s ''not'' about the pizza.=== | ===It’s ''not'' about the pizza.=== | ||
Here’s a quote from those luminaries of the legal future, ''Allen & Overy'':<ref>[https://www.allenovery.com/global/-/media/allenovery/2_documents/advanced_delivery_and_solutions/in-house-legal-function-2019.pdf ''The future of the in-house legal function: an Allen & Overy perspective on the opportunities and challenges that lie ahead'']. (2019)</ref> | Here’s a quote from those luminaries of the legal future, ''[[Allen & Overy]]'':<ref>[https://www.allenovery.com/global/-/media/allenovery/2_documents/advanced_delivery_and_solutions/in-house-legal-function-2019.pdf ''The future of the in-house legal function: an Allen & Overy perspective on the opportunities and challenges that lie ahead'']. (2019)</ref> | ||
:''“More recently the buzz and effort has shifted from innovation in legal expertise (inventing [[derivatives]], [[CDO]]s and so on) to how the services that embed that expertise are delivered.”'' | :''“More recently the buzz and effort has shifted from innovation in legal expertise (inventing [[derivatives]], [[CDO]]s and so on) to how the services that embed that expertise are delivered.”'' | ||
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The learned authors seem to recognise that true legal innovation, emerging product trends, are (or, in the good old days, ''were'') less susceptible to the “march of the [[chatbot]]s” — [[A&O]] raked a fair few millions cranking out [[CDO]]s, after all — but have concluded, by means of a crystal ball singularly not accessible to those of us at the coalface, that it’s all changed now. | The learned authors seem to recognise that true legal innovation, emerging product trends, are (or, in the good old days, ''were'') less susceptible to the “march of the [[chatbot]]s” — [[A&O]] raked a fair few millions cranking out [[CDO]]s, after all — but have concluded, by means of a crystal ball singularly not accessible to those of us at the coalface, that it’s all changed now. | ||
One can only | One can only add value by supersizing, adding fries, or getting a cheaper delivery guy. It’s not about the pizza. | ||
===It ''is'' about the pizza.=== | ===It ''is'' about the pizza.=== | ||
But here is the thing. It ''is'' about the pizza. | But here is the thing. It ''is'' about the pizza. | ||
The marginal return on an activity is not a function of how intrinsically ''clever'' | The marginal return on an activity is not a function of how intrinsically ''clever'', but on how ''difficult'' it is. It is ''not'' difficult to do clever things with a computer: all you need is a computer — and maybe a Java coder from Bucharest you found on ''UpWork''. But all anyone ''else'' needs is a Romanian Java dude and a computer. Computers are cheap. Romanian Java coders are cheap. Seeing as that “anyone else” will be a competitor of yours, once you have figured out how to make it with a computer, and paid your Java guy, the marginal value of your pizza will equal its marginal cost of production — that is to say, ''nil''. it will fall to nil not just over time, but ''immediately''. Ask Kodak. Ask the people who make postcards and aerogrammes. | ||
If you think there is a money to be made delivering a valueless product more cheaply than any other bugger, you will find yourself in a very fast race to the bottom of a very large tank, with a very hard, very flat, very concrete floor. | If you think there is a money to be made delivering a valueless product more cheaply than any other bugger, you will find yourself in a very fast race to the bottom of a very large tank, with a very hard, very flat, very concrete floor. | ||