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Key non-performance indicator: Difference between revisions
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So here is where the “key non-performance indicator” comes into its own. Since you cannot measure the ineffable wonder a [[legal eagle]] brings to her task, you must instead measure its ''inverse''. Where does her moondust fall on stony ground? When are you flaring off that impish wizardry, rather than harnessing it towards the profitable good order of the firm? What can you do to keep her slate clean: to give her the time and space so she ''can'' work her wristy magic? | So here is where the “key non-performance indicator” comes into its own. Since you cannot measure the ineffable wonder a [[legal eagle]] brings to her task, you must instead measure its ''inverse''. Where does her moondust fall on stony ground? When are you flaring off that impish wizardry, rather than harnessing it towards the profitable good order of the firm? What can you do to keep her slate clean: to give her the time and space so she ''can'' work her wristy magic? | ||
KNPIs can help here: they can point your [[Legal operations|legal ops]] team to low-value things they should be minimising or getting rid of. All of these will be [[tedious]];<ref>This is an immutable law of the universe, enshrined in the JC’s [[third law of worker entropy]].</ref> many will be processes mandated in the first place by the legal ops team, so do not expect | [[KNPI|KNPIs]] can help here: they can point your [[Legal operations|legal ops]] team to low-value things they should be minimising or getting rid of. All of these will be [[tedious]];<ref>This is an immutable law of the universe, enshrined in the JC’s [[third law of worker entropy]].</ref> many will be processes mandated in the first place by the legal ops team, so do not expect a vigorous programme of KNPI removals to commence any time soon. | ||
== The JC’s suggestions for KNPIs == | == The JC’s suggestions for KNPIs == | ||