In which the curmudgeonly old sod puts the world to rights.
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In a formal legal context, the ontological fiction by which a corporate personality is distinct from the persons owning and running it. This is all great japes if your taste runs to jurisprudential conundrums.

Meatware versus bookware

In the dirty world of modern financial services, it presents itself in a different way: the difference between what your employees know and what your systems know.

Here, the legal entity, sitting primly behind its veil, is short a rather ugly option; one which tries the patience of legal eagles — who have to row it back when, as inevitably it will, everything goes Pete Tong — and of salespeople and other risk controllers, who will find the legal department’s softness when challenged utterly confounding. Why is it that legal contracts never do what they’re meant to when you need them?

For it is all very well crafting elegant disclaimers, exclusions, and restrictions on liability, but all of this amounts to a small heap of potatoes if in the intervening period, your salespeople, in their priapic enthusiasm, have promised the known world to their clients, in direct contradiction to your legal figures. Be assured: what your clients will remember will be not the dusty syntactical contortions you buried in a master agreement 15 years ago, but the vibrant — often lurid —assurances your salespeople made to them over a few glasses of Château de Chasselas[1] during the interval of a rousing presentation by Cirque du Soleil.[2] They will recall these in cinematic detail. The verbiage, on the other hand — when you can find it — will be shot through with ambiguities, caveats and concessions some put-upon negotiator made to avoid dying in a ditch about them and, in any case, will lose in any argument between subsequent conversations and the written record.

So here is the thing: you have the social organism that is a multinational financial services firm that bumps around the market ecosystem like an ineffable, shape-shifting,our-of control dirigible — this is the huge collection of employees, consultants, contractors with whom you interact each day — and you have the convoluted array of electronic books and records that represent that firm in the opinion of its risk controllers and upper management — its client static data, trading systems, executed document repositories, accounts, margin systems and accounting treatments.

These two things are very different, and the risk between them is asymmetrical: Any accommodation granted by the social organisation to the outside world is, to all intents, binding — either through ostensible authority, but more realistically because the commercial imperative so dictates — whether or not that accommodation makes its way into the firm’s books and records. But a benefit — an accommodation granted to the firm by the outside world — that does not make it into the firm’s books and records is meaningless.


See also

  1. Passable, very passable.
  2. God rest its merry soul.