Change paradox

If we take it that, like any other intellectual proposition, every management initiative must be driven by some theory or other — that is, it must be designed to prove out a hypothesis that already exists in someone’s mind. Seeing as that the minds whose hypotheses get tested tend to belong to those at or near the summit of their organisations — we see the paradoxical nature of mandated organisational change: the mandate for change must come from those who have lived their best lives within, because of, and thanks to, the status quo: things as they are before change. Those, that is to say, who have most to lose from change.

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The argument runs like this: a “will to change” derives from a conviction that one’s current configuration is, somehow, wrong: that the organisation is sub-optimal, dysfunctional, elliptical or just broken.

To want change is to believe that things are currently out of whack.

To bring change, that belief must be held by someone with the wherewithal to bring it.

A digression on the paradoxical nature of firms in a free market

Now, however much they might present to the outside world as embodiments of all that is laissez-faire, within their walls, most commercial organisations are dictatorships. Only those at the very top of have any kind of wherewithal, other than to keep quiet, get on with your work and do what you are told.

The making of leaders

So, how do leaders get to lead? Well, an organisation is a system: a pulmonary lattice of stocks, flows and feedback loops, sending information, consuming resources, generating artefacts and, over time making things — not just widgets for sale, but itself: speed up the frame-rate and you will see whole new subsystems spawn and fiefdoms mushroom, while others wither and dessicate. The firm is an organism: it makes itself. In a strangely loopy way, the firm emerges from its own recursive systems.

By the fact of its operation, a firm self-generates.

Besides widgets, externalities and its stock-in-trade, a firm self-generates is its own leaders. In an odd way, the organisation makes its own personnel: it selects, fashions and moulds them; it weeds out those who are misaligned, promotes those who are fittest and, where home-growns are not yet match-fit, buys in external candidates who are.

Only the most successful of these personnel — the most paradigmatically of the organisation; who most perfectly resemble its essence — ever make it to the executive suite. The selection process by which one ascends that greasy pole is relentless, unending and brutal. It fashions people, the way a river fashions stone.

Leaders as a mirror of nature

All this is a baroque way of saying: these men and women who run the firm, who have the means to change it — they owe their very position to their synchronicity with how it is now. All its idiosyncrasies and imperfections; everything about its cock-eyed, peg-legged, pie-bald, skewiff, existing self.

The answer to the question: “if this firm, as it is now, made its own leaders, what would they look like?” is: LIKE THIS.

The answer to the question, “if this firm were changed, and then made its own leaders, what would they look like?” is: NOT LIKE THIS.

Hence, the conceptual problem with change from the top.

On the difficulty of changing from the top

So the idea of current management changing the very machine that has contrived to put them where they have the power to change presents a variation of the time traveller’s paradox: By changing something, do I kick away the very ladder I climbed to reach the cockpit? If I throw off the rope, do I leave myself stranded should the weather change? If I fiddle in this way with the geometry of corporate space time, might I not disprove my very being?

Thus, management has derived some kind of prime directive: “I must change. For it is what leaders do. But whatever change I make, I must make it, without —” well, er — it is difficult to put this any way other than bluntly, readers — “... whatever change I make, I must make it without changing anything”.

And so it comes to pass: no out-sourcing program, no employee survey, no cost challenge, no well-being outreach, no human resources initiative in history has been designed to prove out that, for example, the executive are a bunch of useless glad-handing dilettantes; or that the echelons of upper management, though in place for decades, have never yielded apparent value; that the problem with our stars is not the cost of front-line staff but of the sediment of management pressing down upon them, hindering their reactions to the changing needs and desires of their local markets. I dare say it would be rather fun if someone were to try, but that would be a work of science fiction indeed.

Turkeys don’t vote for Christmas. Only the staff does that, and no-one listens to them.

How change happens

Change comes from fracture, disruption and when shafts of light are thrown unexpectedly by unintentionally broken windows to illuminate old problems or new opportunities in wholly unexpected ways. Penicillin, the microwave, Velcro and the theory of the Big Bang were all discovered by accident. The great cultural changers of the last century, whatever you think of them — Tim Berners-Lee, Bob Dylan, Tupac Shakur, Germaine Greer, Nigel Farage, Nelson Mandela, Judith Butler, Greta Thunberg, Elvis — they were not presidents, prime ministers or chief executive officers.