Change paradox

We take it that, like any other intellectual proposition, every management initiative must be driven by some theory or other — that is, it must be designed to prove out a hypothesis that already exists in someone’s mind.

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We are here to develop “The Great Narrative”: a story for the future ... In order to shape the future you have first to imagine the future, you have to design the future and then you have to execute.

—Klaus Schwab, founder of the World Economic Forum

The minds whose hypotheses tend to get tested belong to those at the top of organisations: they can mandate organisational change: a “mandate” is an order. Orders come from the top.

Indeed, the very point of being at the top is to change things. If you don’t change anything, what are you even being paid for? In the best case, the organisation does not need your help: it is ticking along nicely by itself. In a worse case, it does, but you are not providing it. In either case, prenez ton manteau.

Passive leadership is, thus, somewhere between a zero-sum and a negative-sum game. Therefore, we coin a proposition: To lead is to make change.

Now.

To want change is to believe things are, somehow, wrong: that the organisation is sub-optimal, dysfunctional, elliptical or just out of whack.

But those who lead organisations and can bring change are precisely the ones who have lived their best lives within, because of, and thanks to, the organisation as it presently is. Without it being changed.

The paradox, therefore: those at the top are compelled to make change but, at the same time, have the most to lose from change.

Digression: the paradox of firms in a free market

Now, however much they might present to the outside world as embodiments of all that is laissez-faire, remember: within their walls, large commercial organisations are dictatorships. Only those at the very top of have any kind of wherewithal, other than to keep quiet, get on with your work and do what you are told.

The making of leaders

So, how do leaders get to lead? Well, an organisation is a system: a pulmonary lattice of stocks, flows and feedback loops, sending information, consuming resources, generating artefacts and, over time building — not just widgets for sale, but itself: speed up the frame-rate and you will see the organisation grow: whole new subsystems spawn and fiefdoms mushroom, while others wither and desiccate. The firm is alive; an organism: it makes itself. In a strangely loopy way, the firm emerges from its own recursive systems.

By the fact of its operation, a firm self-generates.

Besides widgets, externalities, fiefdoms and its stock-in-trade, another thing a firm self-generates is its own leaders. In an odd way, the organisation makes its own personnel: it selects, fashions and moulds them; it weeds out those who are misaligned, promotes those who are fittest and, where home-growns are not yet match-fit, brings in and enculturates external candidates.

Only the most successful of these personnel — the most paradigmatically of the organisation; who most perfectly resemble its essence — ever make it to the executive suite. The selection process by which one ascends that greasy pole is relentless, unending and brutal. It fashions people, the way a river fashions stone.

Leaders as a mirror of nature

All this is a baroque way of saying: these men and women who run the firm, who have the means to change it — they owe their very position to their synchronicity with how it is now. All its idiosyncrasies and imperfections; everything about its cock-eyed, peg-legged, pie-bald, skewiff, existing self.

The answer to the question: “if this firm, as it is now, made its own leaders, what would they look like?” is: LIKE THIS.

The answer to the question, “if this firm were changed, and then made its own leaders, what would they look like?” is: NOT LIKE THIS.

Hence, the conceptual problem with change from the top.

On the difficulty of changing from the top

So the idea of current management changing the very machine that has contrived to put them where they have the power to change presents a variation of the time-traveller’s paradox: By changing something, do I kick away the very ladder I climbed to reach my own exalted station? If I throw off the rope, do I leave myself stranded, should the weather change? If I fiddle in this way with the geometry of corporate spacetime, might I not disprove my very being? Will I dissolve before my own disbelieving eyes?

Yet we live in a time of change. We must change or die. We select our leaders to drive change.

Thus, management has derived some kind of prime directive: “I must change. For it is what leaders do. But whatever change I make, I must make it, without —” well, er — it is difficult to put this any way other than bluntly, readers — “... whatever change I make, I must make it without changing anything”.

And so it comes to pass: no outsourcing program, no employee survey, no cost challenge, no well-being outreach, no human resources initiative in history has been designed to prove that, for example, the executive team are a bunch of useless, glad-handing dilettantes, nor that the echelons of upper management, though in place for decades, have not made an ounce of positive difference; that the problem with our stars is not the cost of front-line staff but the sediment of useless management pressing down upon them, hindering their reactions to the changing needs and desires of their local markets.

We dare say it would be rather fun if someone were to try to launch an initiative on such a hypothesis, but we feel it would be a work of science fiction.

Turkeys don’t vote for Christmas.

Only the staff would do that, if anyone asked them, so no-one asks them.

How change happens

Change comes from fracture, disruption and disharmony: when shafts of light are thrown from unexpected angles by unintentionally broken windows, and they illuminate old problems or new opportunities in unexpected ways.

Penicillin, the microwave, Velcro and the theory of the Big Bang were all discovered by accident. So too, Teflon, vulcanised rubber, Viagra and Coca-Cola.

The great cultural changers of the last century, whatever you think of them — Tim Berners-Lee, Bob Dylan, Madonna, Sayyid Qutb, Mick Jagger, Trey Parker, Peter Thiel, Matt Stone, bel hooks, Tupac Shakur, Germaine Greer, Chelsea Manning, Nigel Farage, Steve Jobs, David Graeber, Nelson Mandela, Judith Butler, Greta Thunberg, Elvis — did not start out life as princes, presidents, prime ministers or chief executive officers. They were not of the establishment. They changed the establishment, so it became them.

Utopia is not a stable state.