Horizontal and vertical escalations: Difference between revisions
Jump to navigation
Jump to search
Amwelladmin (talk | contribs) Created page with "{{a|gsv|}}A horizontal escalation within an organisation crosses between vertical silos. So when a negotiator has to get a credit point approved by the credit team, or a legal..." |
Amwelladmin (talk | contribs) No edit summary |
||
Line 1: | Line 1: | ||
{{a|gsv|}}A horizontal escalation within an organisation | {{a|gsv|}}A [[horizontal escalation]] is one that crosses ''between'' [[silo]]s ''within'' an organisation. | ||
So, when a [[negotiator]] ([[Operations]]) has to get a credit point approved by a [[credit officer]] ([[Credit department|Credit]]), or a legal point approved by the [[legal eagle|legal eagles]] (Office of the General Counsel), she must transgress her own hermeneutical boundaries and seek the say-so of someone subject to the laws and imperatives of a different realm whose ultimate control may not be common with her own until it is a long way further up the organisation: possibly not until the [[CEO]] {{sex|himself}} (or — likely story, but still — ''her''self). | |||
To be contrasted, obviously enough, with a [[vertical escalation]], where one seeks the approval, judgment, sign-off or general air-cover of ones own [[line manager]]. | To be contrasted, obviously enough, with a [[vertical escalation]], where one seeks the approval, judgment, sign-off or general air-cover of ones own [[line manager]]. |