Template:M intro design drills and holes: Difference between revisions
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:—Llewelyn Thomas, quoted in {{author|Rory Sutherland}}’s {{br|Alchemy}}}} | :—Llewelyn Thomas, quoted in {{author|Rory Sutherland}}’s {{br|Alchemy}}}} | ||
{{quote|“To a man with a hammer, everything looks like a nail.” | {{quote|“To a man with a hammer, everything looks like a nail.” | ||
:— | :— Mark Twain}} | ||
That a customer wants a hole, not a drill, is a favourite trope of legal futurologists. Their message: do not assume that users of the legal system are irrevocably tied to how it currently works. Clients want ''outcomes.'' How the legal machinery by which these outcomes are delivered ''works'' is of little interest to them; what matters is that the outcome ''works'', it is ''cheap'' and it is ''quick''. | That a customer wants a hole, not a drill, is a favourite trope of legal futurologists. Their message: do not assume that users of the legal system are irrevocably tied to how it currently works. Clients want ''outcomes.'' How the legal machinery by which these outcomes are delivered ''works'' is of little interest to them; what matters is that the outcome ''works'', it is ''cheap'' and it is ''quick''. | ||
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But — and, look, it’s easy to be wise in hindsight, but let’s do it anyway — the anticipated “seismic shifts” in legal industry are taking a long time to happen. But AI? Well, let’s wait and see. | But — and, look, it’s easy to be wise in hindsight, but let’s do it anyway — the anticipated “seismic shifts” in legal industry are taking a long time to happen. But AI? Well, let’s wait and see. | ||
To be sure, in the meantime the legal market has ''incrementally'' changed: it has [[Change adoption|absorbed every innovation]] — [[fax]], [[email]], | To be sure, in the meantime the legal market has ''incrementally'' changed: it has [[Change adoption|absorbed every innovation]] — [[fax]], [[email]], internet, mobile telephony, [[BlackBerry|mobile internet]], cloud computing, [[Downgrading|offshoring]], [[outsourcing]], and it is currently embedding what it can of [[neural network]]s and [[natural language processing]] — ''but not really in the ways that the [[thought leader]]s had in mind''. | ||
But all this change notwithstanding, it is an ongoing source of frustration for the legal imagineers that the fundamental structures of the legal profession ''haven’t'' been revolutionised. They’ve ''rolled with the punches''. [[Clifford Chance]] seems still to be in rude health, as far as anyone can tell. | But all this change notwithstanding, it is an ongoing source of frustration for the legal imagineers that the fundamental structures of the legal profession ''haven’t'' been revolutionised. They’ve ''rolled with the punches''. [[Clifford Chance]] seems still to be in rude health, as far as anyone can tell. | ||