Confusion entropy

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Confusion entropy /kənˈfjuːʒ(ə)n ˈɛntrəpi/ (n.)
The background level of misunderstanding and resentment which comes as a by-product of modern corporate discourse. Different types of activity generate more or less of this kind of entropy. Conference calls — especially all-hands conference calls — generate dangerously high levels. Add financial reporting folk seeking legal opinions on matters of balance sheet treatment, allow tax lawyers to converse directly with anyone else on any topic in which they have an interest and infinite bafflement is assured.