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Office anthropology™ Go Premium The JC puts on his pith-helmet, grabs his butterfly net and a rucksack full of marmalade sandwiches, and heads into the concrete jungleIndex: Click ᐅ to expand: Work anthropology Comments? Questions? Suggestions? Requests? Insults? We’d love to 📧 hear from you. Sign up for our newsletter.

A time-honoured incentive plan for agents, by agents.

Financial services firms have long struggled with the distinction between ownership and service. A firm’s owner takes her reward from the investment of capital — cash that the firm uses to acquire kit, rent premises, pay suppliers and hire staff, all in the collective enterprise of selling things — goods or services — for a return exceeding that capital outlay. As long as the firm does that, it is making money and it's shareholders will see a return on their capital — simplistically, that net return, divided by the relative size of stake.

For this, an equity holder needs not do anything beyond ponying up the money and not asking for it back. An equity holder can’t ask for it back, indeed: the transaction by which it invested in the firm was a sale and purchase. The money has gone. What you have is a share. If you want out, you have to sell it to someone who wants in, and you’ll have to accept what they are prepared to pay for it. That, in turn will depend on how well the company is doing.

One of the things that capital buys is servants. In the modern argot, employees — though we think that an important nuance — namely servitude — is lost in that modern formulation.

In any case, an employee is paid for what she does. She is the inverse of an equity holder — she must move in the same way an equity holder may sit still.

In a perfect world an employee is paid a commission reflecting her contribution to the bottom line. This is easier to measure for some employees than others: for salespeople it is straightforward. For back office staff, less so. Legal officers especially so.

In any case the civilising forces of the union movement have long since intervened to ensure that all servants are paid a basic determined wage for their time at work. A