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Drills and holes: Difference between revisions
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{{quote|“To a man with a hammer, everything looks like a nail.” | {{quote|“To a man with a hammer, everything looks like a nail.” | ||
:—{{author|Mark Twain}}}} | :—{{author|Mark Twain}}}} | ||
The customer wanting a hole, not a drill, is a favourite trope of legal futurologist Professor {{author|Richard Susskind}}.<ref>See {{br|The Future of Law}} (1996; now out of print)</ref> The message for those involved in the legal profession is this: it is unlikely that users of the legal system are irreversibly tied to how the law currently works. Clients want outcomes — how the machinery by which these outcomes are delivered ''works'' is of little interest to them; what matters is (i) that the outcome works; (ii) that it is | The customer wanting a hole, not a drill, is a favourite trope of legal futurologist Professor {{author|Richard Susskind}}.<ref>See {{br|The Future of Law}} (1996; now out of print)</ref> The message for those involved in the legal profession is this: it is unlikely that users of the legal system are irreversibly tied to how the law currently works. Clients want outcomes — how the machinery by which these outcomes are delivered ''works'' is of little interest to them; what matters is (i) ''that'' the outcome works; (ii) that it is cheap; (iii) that it is quick. | ||
All this nonsense with law reports, dusty legal opinions, horsehair wigs and so on is just so much bunk. No-one wants it. Professor Susskind intones: heed this warning, or you will be driven out of business. | |||
He made this warning, for the first time, twenty-five years ago. | |||
Presumably, someone visionary enough to have read Professor Susskind’s book — or any of the several he has written subsequently on the same theme — would have revolutionised the legal market long since. To be sure, many have read his books: Susskind has been a permanent favourite of industry thought-leaders over the quarter of a century since {{br|The Future of Law}} came out. But — and it’s easy to be wise in hindsight, readers, but let’s do it anyway — the anticipated seismic shifts in legal service delivery just haven’t happened. The market can stay illogical a lot longer than rational hot-takes can stay in print. | Presumably, someone visionary enough to have read Professor Susskind’s book — or any of the several he has written subsequently on the same theme — would have revolutionised the legal market long since. To be sure, many have read his books: Susskind has been a permanent favourite of industry thought-leaders over the quarter of a century since {{br|The Future of Law}} came out. But — and it’s easy to be wise in hindsight, readers, but let’s do it anyway — the anticipated seismic shifts in legal service delivery just haven’t happened. The market can stay illogical a lot longer than rational hot-takes can stay in print. | ||