Fourth law of worker entropy

Office anthropology™ Go Premium The JC puts on his pith-helmet, grabs his butterfly net and a rucksack full of marmalade sandwiches, and heads into the concrete jungleIndex: Click ᐅ to expand: Work anthropology Comments? Questions? Suggestions? Requests? Insults? We’d love to 📧 hear from you. Sign up for our newsletter.

Part of the JC’s careful scientific exegesis.

The JC’s fourth law of worker entropy: The very fact of an escalation—the very interposition of an approval step, in itself, in which one part of the meatware shunts a problem to another part of the meatware—causes more in aggregate delay, confusion, aggravation and second-order bureaucracy than is ever solved by the resolution it promises to deliver.

See also

• The laws of worker entropy
• Escalation