How to test software

The design of legal products Making legal contracts a better experience Index — Click ᐅ to expand: ► Design Comments? Questions? Suggestions? Requests? Insults? We’d love to 📧 hear from you. Sign up for our newsletter.

Lesson one: Insist on an unsupervised pilot where real users get to push and pull the product by themselves without help from the vendor, and not just a chaperoned proof of concept where the software vendor can control inputs and outcomes to make the product seem satisfactory. Remember the sixth law of worker entropy.

See also

• Software as a service