IT department

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One of the great paradoxes of any large organisation, and a great example of an inverse correlation. For the larger the IT department is, the worse the firm’s information technology architecture is sure to be. There is, indeed, an upper bound on the potential size of any financial services firm: the point where it is too big to function.

It is a curious fact of corporate experience that the more salutary a firm’s internal technological support — the more it relies on FAQs, chatbots, and outsourced helpdesks staffed by school-leavers from Bucharest reading off playbooks perched on their laps — the more people are actually employed in baffling concatenations of middle management in the IT department.

See also

• Scale paradox - Risk Article
• Intranet
• Work-around
• End-user application