Problem solving module: Difference between revisions

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*'''Negotiations''':
*'''Negotiations''':
:*How much flexibility is there in the conflicting mandate? What sort of things could be changed to help you without disrupting that mandate?
:*How much flexibility is there in the conflicting mandate? What sort of things could be changed to help you without disrupting that mandate?
:*Psychological approaches: what problems does the mandate holder have? If it isn't working for you, likely it isn't working out for him/her either.
:*Psychological approaches: If it isn't working for you, likely it isn't working out for him/her either.
::*what problems does the mandate holder have in carrying out that mandate?
::*what is ''her'' blocker?
::

Revision as of 11:47, 22 January 2020

The problem

  • What is the problem? defining the issue.
  • Your agenda: What are you trying to do? What happens if you don’t do it?
  • Tried and failed: What have you tried to fix the problem?
  • Why didn’t it work?
  • Identify the blocker: What (or who) is stopping you
  • If you had a magic wand, how would you fix the problem? What (or who) stops that happening?
  • Containment: stopping the bleeding
  • Could the problem get worse?
  • If so what can you do to contain it while you solve it?
  • Conflicting mandates: Where that “what” or “who” is a person or process with a mandate: What is that mandate? How is that person or process trying to achieve it? Is it inherently contradictory?
  • Negotiations:
  • How much flexibility is there in the conflicting mandate? What sort of things could be changed to help you without disrupting that mandate?
  • Psychological approaches: If it isn't working for you, likely it isn't working out for him/her either.
  • what problems does the mandate holder have in carrying out that mandate?
  • what is her blocker?