Software-as-a-service: Difference between revisions
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If your software were any good you would design a [[user interface|user-interface]] easy enough for the [[meatware]] to deal with ''so you didn’t need a service contract''. Right? | If your software were any good you would design a [[user interface|user-interface]] easy enough for the [[meatware]] to deal with ''so you didn’t need a service contract''. Right? | ||
===The [[reg tech]] business model conundrum=== | ===The [[reg tech]] business model conundrum=== | ||
It is a familiar experience amongst buyers of [[reg tech]] that products which look ''fabulous'' at the pitch when the [[general counsel]] is watching, tend to underwhelm in production when set upon by | It is a familiar experience amongst buyers of [[reg tech]] that products which look ''fabulous'' at the pitch when the [[general counsel]] is watching, tend to underwhelm in production when set upon by [[morlock|those]] who actually need them to work. It is one thing to perform [[magic]] on a pre-prepared [[non-disclosure agreement]] (“here’s one I made earlier”); it’s quite another to dispatch the knotty, irritating, unpredictable and frequently ''absurd'' [[real-life legal problems]] that your staff have to solve at the coalface. | ||
Why are our overlords so swooned by the promise of [[reg tech]]? Partly, the yen to be a [[thought leader|thought-leading]] [[agent]] for [[step-change]] in the industry plays to a [[general counsel]]’s innate credulity and weakness for flattery. But beneath that there is a profounder operating cause: [[reg tech]] struggles mightily to contrive a business model that ''scales''. [[Reg tech|reg tech]] strives to automate [[tedious]], repetitive and manual tasks, thereby removing a significant cost item from the departmental budget, and accelerating and improving the output quality at the same time. The idea is to [[disintermediate]], taking out expensive, unreliable, high-maintenance machinery and replacing it with a virtual tool that does the same job for nothing. | Why are our overlords so swooned by the promise of [[reg tech]]? Partly, the yen to be a [[thought leader|thought-leading]] [[agent]] for [[step-change]] in the industry plays to a [[general counsel]]’s innate credulity and weakness for flattery. But beneath that there is a profounder operating cause: [[reg tech]] struggles mightily to contrive a business model that ''scales''. [[Reg tech|reg tech]] strives to automate [[tedious]], repetitive and manual tasks, thereby removing a significant cost item from the departmental budget, and accelerating and improving the output quality at the same time. The idea is to [[disintermediate]], taking out expensive, unreliable, high-maintenance machinery and replacing it with a virtual tool that does the same job for nothing. | ||