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Amwelladmin (talk | contribs) (Created page with "==={{wasteprov|Waiting}}=== '''Headline''': ''Over to you, Chuck''<br> Whenever no-one is actively handling work in progress, in the sense of marking it up, or arguing with so...") |
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Whenever no-one is actively handling work in progress, in the sense of marking it up, or arguing with someone (internally or externally) about it, it is ''{{wasteprov|waiting}}''. In a typical [[negotiation]] that is likely to be more than 90% of the time.<ref>I totally made that up, but I think it is conservative. Over a three-month ISDA [[negotiation]], if you aggregate actual time physically editing a document, typing escalation emails and speaking to internal [[stakeholder|stakeholders]] and the client on [[Skype]] about the content of the document, would that be 24 hours? Highly doubtful. but let's be a little crazy and call it 48 hours. Forty eight straight hours - six full working days — of doing nothing but typing, editing and discussing. ''Over a three month period, 48 hours is 2.1% of the total time. So waiting time is 97.9% of the process.''</ref> | Whenever no-one is actively handling work in progress, in the sense of marking it up, or arguing with someone (internally or externally) about it, it is ''{{wasteprov|waiting}}''. In a typical [[negotiation]] that is likely to be more than 90% of the time.<ref>I totally made that up, but I think it is conservative. Over a three-month ISDA [[negotiation]], if you aggregate actual time physically editing a document, typing escalation emails and speaking to internal [[stakeholder|stakeholders]] and the client on [[Skype]] about the content of the document, would that be 24 hours? Highly doubtful. but let's be a little crazy and call it 48 hours. Forty eight straight hours - six full working days — of doing nothing but typing, editing and discussing. ''Over a three month period, 48 hours is 2.1% of the total time. So waiting time is 97.9% of the process.''</ref> | ||
How do these waiting periods arise? Well, it’s not hard to understand | How do these waiting periods arise? Well, it’s not hard to understand. The [[negotiation]] process requires client input. {{wasteprov|waiting}} on that is largely but not entirely outside your control — if the client doesn't read emails, there’s only a certain number of polite, passive aggressive reminders before you just have to shut up and wait.<ref>But see {{wasteprov|overproduction}} — a client who isn't answering your emails is disinclined — or maybe isn’t under that much pressure — to respond to you. What does this say about how much it values your business? Is that really the million buck prospect?</ref> But let’s say the client ''is'' looking at the document: the ''shorter'', ''easier'' and ''less objectionable'' your document is, the faster the client’s review, all other things being equal,and the faster it will come back ''and with fewer comments''. Each comment requires action and implies more waiting. Right? | ||
So, how to make your client documents easier and less objectionable? | So, how to make your client documents easier and less objectionable? | ||
:*'''Make it ''shorter''''': the fewer words there are to read, the faster the client will read it. | :*'''Make it ''shorter''''': the fewer words there are to read, the faster the client will read it. | ||