Playbook: Difference between revisions

Note the behaviour that this encourages: following an if/then logic structure requires no understanding of the underlying subject of the process (you don’t need to know how an internal combustion engine works to drive a car), and indeed such comprehension risks challenge to or subversion of that process: [[subject matter expert]]ise might incline one to ''take a view'' on a formal, non material issue. That might accelerates the particular item through the system, but at a cost to the ''integrity of the process''.  

The other thing about [[subject matter expert]]s is that they are expensive, also a cardinal sin in an industry where the highest calling is cost reduction. The ideal “[[process participant]]” costs nothing, follows instructions with perfect fidelity, doesn't break down or make errors, and certainly doesn't think or question the process: that is, it is ''a computer''. In the same way a machine doesn't question its programme (it can't), a [[process participant]] escalates within the process, but doesn’t question it. the difference is that cantakerous human process participants ''can''.