New normal: Difference between revisions

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[[File:Battery hen.jpg|450px|thumb|center|[[Legal eagle]]s in their eyrie, yesterday.]]
[[File:Battery hen.jpg|450px|thumb|center|[[Legal eagle]]s in their eyrie, yesterday.]]
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In these neurotic, bossy times we hear a lot about what is, or isn’t, the “new normal” and how employers — especially big institutional ones like banks and asset managers — might be “pivoting” back from the unexpected marvel of compulsory remote working — which let’s not forget, they were bounced into, to get them out of a [[COVID]] jam — to their more usual stentorian disposition, in which they insist employees must come to the office where they can be properly over-watched, audited, monitored, measured and assessed for periodic thinning.
In these neurotic, bossy times we hear a lot about what is, or isn’t, the “new normal” and how employers — especially big institutional ones — might be “pivoting” back from the unexpected marvel of compulsory remote working — which let’s not forget, they were bounced into, to get out of a [[COVID]] jam — to their more usual stentorian disposition, in which they insist their staff must present at the office where they can be properly over-watched, audited, monitored, measured and assessed for periodic thinning.


But surely, [[the new normal]] is ''precisely'' the thing for which our friends in [[human resources]] have been carelessly wishing for thirty years. It is only the logical conclusion of the generational push, in the name of cost reduction, to deprecate the experience of office work for the employee.
But surely, [[the new normal]] is ''precisely'' the thing for which our friends in [[human resources]] have been carelessly wishing for thirty years. It is only the logical conclusion of the generational push, in the name of cost reduction, to deprecate the experience of office work for the employee.


Simply put, office working circa 2020 is ''nothing'' like office working in 1990. If the COO wants to talk about the “going back to the old normal”, well sorry, chump: that ship has ''long since'' sailed.  
===The ship has sailed===
Simply put, office working in 2020 is ''nothing'' like it was in 1990. If you want to talk sagely about the “going back to the ''old'' normal”, well sorry, chump: that ship has ''long since'' sailed.  


Over thirty years, employers have systematically dismantled the peripheral values office life provides to workers. They have treated as regrettable externalities that should not, except by accident, accrue to the worker, things a junior clerk might have expected in 1990: an office, privacy, [[travel and entertainment]] budget, an assistant to manage it, an internal mail service, a typing pool, proofreaders — ''all'' of these have gone. Even the [[IT department|hardware]] the firm brought in to replace it has been taken away again: now the workers must bring their own.  
Over thirty years, employers have systematically dismantled almost all the peripheral value office life gives workers. They have treated them as regrettable externalities that should not, except by accident, accrue to the worker. Things a junior clerk might have expected in 1990 like an office, privacy, [[travel and entertainment]] budget, an assistant, an internal mail service, a typing pool, proofreaders — ''all'' of these have gone. Even the [[IT department|hardware]] the firm brought in to replace it has been taken away again: now the workers must [[bring your own device|bring their own]].  


This has been an insidious erosion of the paltry joys office life once offered. They were withdrawn piecemeal, while like frogs in a warming pot, 1990’s respected professional became 2020’s battery hen.  
They were withdrawn piecemeal in a generational, insidious, erosion of the paltry joys office life once offered. Meanwhile, like frogs in a warming pot, respected professionals turned themselves battery hens. Now, suddenly, the battery hens have had a taste of ''la dolce vita'' — albeit spread across their own dining-room table — and many of them aren’t going to want to give that up.


Take, for example, office space. The young clerk had first to share her office, then give it up it for a cubicle with a headset, then a just an un-barricaded dedicated desk, and nowadays has little more than a soft commitment that, all being well, there ''should'' be a spare terminal at a bank of desks that you can log into, assuming enough people are sick or on holiday, and you wipe it clean and sanitise it pursuant to the clear desk policy before you leave for the day. And these are the workers who haven’t been jettisoned in favour of the proverbial school-leaver from Bucharest.  
Take, for example, office space. The young clerk had first to ''share'' her office, then give it up it for a cubicle, then an un-barricaded desk in a row. Nowadays she has a soft commitment that, as long as at least the projected number of coworkers are sick or on holiday, there ''should'' be a spare terminal she can log into, but she must wipe clean and sanitise it in compliance with the [[clear desk policy]], before leaving for the day. And these workers are the lucky ones: they haven’t — ''yet'' — been jettisoned in favour of the [[proverbial school-leaver from Bucharest]].  


Employees, in the meantime, have kept up ''their'' end of the bargain unalloyed.  
They have instead, in the meantime, steadfastly kept up ''their'' own end of the bargain, unalloyed.  


In many ways “bring your own office premises” was no more than the logical next step, but in any case, COVID has let the genie out of the bottle: just as we found BYOD a blessing in many ways (though some subsidy for the cost we bore on our employers’ behalves might have been nice) BYOOP offers us so much more: we can fit it our office to our own specification, have an oak-panelled study if we fancy it, and no [[chief operating officer]] in the firm need care a row of buttons about it.  
===Home working as the next logical step===
In many ways, “bring your own premises” is really just the logical next step. This is probably where the COO wanted to take things anyway. In any case, COVID has let the genie out of the bottle: just as we found [[BYOD]] an unexpected blessing<ref>''Some'' sort of subsidy for the cost we bore on the firm’s behalf might have been nice, of course.</ref> BYOOP offers us so much more: we trade a sterilised rectangle of desk-space for our office however we like it. We can have an oak-panelled study, portraits of departed pets and whale music in the background if we fancy it, and no [[chief operating officer]] need care a row of buttons.  


Now we have seen that possibility, is it any wonder that the thought of spending hours a day commuting (at our own expense) back and forth into an office where we can expect to sit like battery hens at thin client telescreens and participate in exactly the same Skype video calls that we can do perfectly well from the comfort of our own book-lined dens, only with a larger screen, better coffee and electric guitar handy for those lengthy spells where operations give their monthly budget update to the management opco
And since we have ''seen'' that possibility, and not just seen it but proven effortlessly, over a sustained period, that it makes us more productive — I mean, who would have ''thought''? — is it any wonder that the thought of slogging, on our own dollar back into a drab central location only to sit at telescreens like Tomorrow People and participate in ''exactly the same Skype calls that we could do from home'', only with a larger screen, better coffee and a guitar handy for those lengthy mutable spells — really doesn’t appeal?
 
The bargain is a two-way street: I employ my intellectual capital in furtherance of your commercial aims: you afford me consideration —partly, but not entirely in the form of money to do that.
 
HR generalists are long on gasbagging about the lessons of behavioural psychology, but short on putting them into practice.

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