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Shortcomings in current [[technology]] mean we cannot — ''yet'' — fully solve that problem. We still need humans to make sure the machine operates as best it can, but the further humans are from that central executive function, and the better the algorithm gets, the more humans resemble a maintenance crew: their task is simply to ensure the orderly functioning of the plant. As technology advances, human [[agency]] can be progressively decommissioned. | Shortcomings in current [[technology]] mean we cannot — ''yet'' — fully solve that problem. We still need humans to make sure the machine operates as best it can, but the further humans are from that central executive function, and the better the algorithm gets, the more humans resemble a maintenance crew: their task is simply to ensure the orderly functioning of the plant. As technology advances, human [[agency]] can be progressively decommissioned. | ||
{{physics envy quote}} | |||
The modernist narrative focusses on [[Legibility|what it can see]], which is necessarily limited to the ''formal'' inputs and outputs of its own model. There are at least two consequences of this. | The modernist narrative focusses on [[Legibility|what it can see]], which is necessarily limited to the ''formal'' inputs and outputs of its own model. There are at least two consequences of this. | ||
Firstly, | Firstly, [[modernism]] cannot see ''informal'', but vital, interactions between components of the system that are not in its model: random acts of kindness, the starter sales technique, the time spent building relationships, the necessary work beyond the [[service catalogue]], the work-arounds that keep the machine going; the ad-hoc tricks that make up the difference between meaningful performance and work-to-rule. | ||
Secondly, thanks to its [[physics envy]], [[modernism]] is a ''[[negative sum game]]'': its baseline is immediate, costless performance of the program. Positive variance from this baseline ''is not possible'': the goal is ''to lose as little energy as you can''. But friction, gravity, heat, entropic energy loss means in the real world, the system loses energy. We can minimise entropic loss with engineering and environmental control but it remains practically impossible to conserve energy, and ''theoretically'' impossible to create it. | |||
Human operators create a great deal more [[entropy]] than | Human operators create a great deal more [[entropy|entropic loss]] than unattended algorithms. If the only measurement is accurate performance of instructions, humans must be worse at it then machines. Modernism can give credit to insight, diagnosis, model revision or reimagination because ''there is no such thing as a valid alternative model''. Economics is a kind of applied physics. There are no alternative facts. | ||
If | If bettering an [[algorithm]] is impossible, it stands to reason: [[meatware]] is expensive and inconstant: the largest risk to the organisation is [[human error]], thus the strategic direction of an organisation’s development is to eliminate it where possible. Where that is not possible, human activity should be constrained by rigid guidelines and policies to reduce the probability of mishap, and monitored and audited to record and correct those errors that do happen top prevent them happening again. To the modernist, malfunction and [[human error]] are overarching business risks. | ||
This worldview is one that appeals to many people in business management. Others might find it it rather desolate. But desolation is no argument against it if it is correct. | This worldview is one that appeals to many people in business management. Others might find it it rather desolate. But desolation is no argument against it if it is correct. |