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[[Certainty]] is appropriate to a [[simple]] system. It is the stuff of [[algorithm]]; of formal logic, of if-''this''-then-''that'' statements; of an equation to be solved. Where you are ''certain'' you can deploy [[playbook]]s and [[runbook]]s, your machines run on autopilot, your people are scarce and your contract is little more than a [[service level agreement|schedule of works]]. | [[Certainty]] is appropriate to a [[simple]] system. It is the stuff of [[algorithm]]; of formal logic, of if-''this''-then-''that'' statements; of an equation to be solved. Where you are ''certain'' you can deploy [[playbook]]s and [[runbook]]s, your machines run on autopilot, your people are scarce and your contract is little more than a [[service level agreement|schedule of works]]. | ||
As the information revolution unfolds, this is a twilight world. Margins diminish. As dusk falls | As the information revolution unfolds, this is a twilight world. Margins diminish. As dusk falls we scramble around, collecting ever fewer pennies in front of the onward progress of the same, monstrous, [[Entropy|entropic]] steam-roller. The better, and more widely dispersed our technology becomes, the less return there is to make. There is no assured annuity from computerisation. Just ask Eastman Kodak, Sears or the people who made aerogrammes. Ask the Parisienne artisan weavers put out of work by Joseph Jacquard’s new, [[Jacquard loom|automated looms]]. They threw their wooden “''sabots''” into the machines to damage the gears — “''[[sabotage]]''”, they called it — but they could not fight history. | ||
A world in which all outcomes ''can be coded for'' is one where ''no-one wants to play any more''. It is fully priced. Margins are at zero. There is no surprise; there is no risk; all punchlines are known. It is a life of noughts and crosses<ref>''Tic-tac-toe'' to you, my American friends. The same will, in theory, one day be true of [[chess]] and [[go]] — but the calculations are exponentially harder.</ref> and not [[chess]], much less bridge or poker. At every point, there is a known optimal move: ''including at the first move''. If the optimal move is a [[known known]] (as it is in noughts and crosses, but is not ''yet'' in [[chess]]) the game is ''solved'': ''there is no point in playing''. This is not a competition of wits, but of memory and data processing power. That’s [[certainty]], and it isn’t interesting. | A world in which all outcomes ''can be coded for'' is one where ''no-one wants to play any more''. It is fully priced. Margins are at zero. There is no surprise; there is no risk; all punchlines are known. It is a life of noughts and crosses<ref>''Tic-tac-toe'' to you, my American friends. The same will, in theory, one day be true of [[chess]] and [[go]] — but the calculations are exponentially harder.</ref> and not [[chess]], much less bridge or poker. At every point, there is a known optimal move: ''including at the first move''. If the optimal move is a [[known known]] (as it is in noughts and crosses, but is not ''yet'' in [[chess]]) the game is ''solved'': ''there is no point in playing''. This is not a competition of wits, but of memory and data processing power. That’s [[certainty]], and it isn’t interesting. | ||