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Amwelladmin (talk | contribs) (Created page with "{{A|book review|}}''Managing the Unexpected: Sustained Performance in a Complex World'' — Karl E. Weick, Kathleen M. Sutcliffe You know how the JC loves complexity theory and this one applies it to workplace psychology. These are the people who came up with the idea of “high-reliability organisations” which are organisations which deal particularly well with unexpected incidents. ===Don’t ignore minor anomalies=== Look out for anomalies: be present to anomal...") |
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