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Amwelladmin (talk | contribs) (Created page with "There is an often-stated but still wildly optimistic idea that ''all policies are complied with''. Not only are they not, but they are disregarded ''explicitly''. All concern...") |
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There is an often-stated but still wildly optimistic idea that ''all policies are complied with''. Not only are they not, but they are disregarded ''explicitly''. All concerned understand that optimal — even basically ''acceptable'' performance ''requires'' turning a blind eye to the rules. There is no better example than the work-to-rule: a form of industrial action adopted by those who are, by regulation, not permitted to go out on strike. The work-to-rule involves, literally, ''insisting rigorously on complying with every aspect of every prescribed policy'' as a means of frustrating the commercial objectives of the organisation. | There is an often-stated but still wildly optimistic idea that ''all policies are complied with''. Not only are they not, but they are disregarded ''explicitly''. All concerned understand that optimal — even basically ''acceptable'' performance ''requires'' turning a blind eye to the rules. There is no better example than the work-to-rule: a form of industrial action adopted by those who are, by regulation, not permitted to go out on strike. The work-to-rule involves, literally, ''insisting rigorously on complying with every aspect of every prescribed policy'' as a means of frustrating the commercial objectives of the organisation. | ||
{{quote|What does it mean? It means that if people don’t want to or cannot go on strike they say to one another: “let’s follow all the rules for a change!” Systems come to a grinding halt. Gridlock is the result. Follow the letter of the law, and the work will not get done. It is as good as, or better than, going on strike. | |||
:—{{Author|Sidney Dekker}}, {{br|The Field Guide to Human Error Investigations}}}} | |||
The vibe is: “Oh, I see, Mr. Employer, is that it? Are we being ''dicks'' about out employment relationship? Well, two can play at ''that'' game.” | The vibe is: “Oh, I see, Mr. Employer, is that it? Are we being ''dicks'' about out employment relationship? Well, two can play at ''that'' game.” | ||