Template:Nutshell CASS 7.11.9
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7.11.9 If a client asks to terminate any existing TTCA the firm must keep the communication (or a record of it, if not in writing, including the date it was made), and keep it for five years.
If it agrees to the termination, the firm must notify the client in writing, advising it of the effective date of termination and whether the firm will hold the client’s money as client money.
If it does not agree to terminate, it must decline the request in writing.
The firm must keep records of all such responses for five years.