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W. Edwards Deming: Difference between revisions
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{{a|devil|}}{{quote|In my mind, if you run your company on visible figures alone you will have neither company nor figures given time. Important figures are unknown and unknowable. | {{a|devil|}}{{quote|In my mind, if you run your company on visible figures alone you will have neither company nor figures given time. Important figures are unknown and unknowable. | ||
: | :—Lloyd Evans}} | ||
{{quote|“Information is not knowledge.” <br> | {{quote|“Information is not knowledge.” <br> | ||
{{Deming on performance appraisal}}}}Unfairly remembered mainly for a trite observation about [[data]],<ref>“In God we trust, all others must bring data.”</ref> — we prefer the one above — Mr. Deming was a man before his time. Either that, or we are a people ''after'' his time, since his ideas seem to have been pretty popular at the time — though unwisely, to have forgotten them: | {{Deming on performance appraisal}}}}Unfairly remembered mainly for a trite observation about [[data]],<ref>“In God we trust, all others must bring data.”</ref> — we prefer the one above — Mr. Deming was a man before his time. Either that, or we are a people ''after'' his time, since his ideas seem to have been pretty popular at the time — though unwisely, to have forgotten them: | ||
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# '''Stop buying the cheapest item'''. You get what you pay for. Instead, minimise total cost — see [[waste]]. Move toward a single supplier<ref>Not sure about this: some [[redundancy]]/[[diversity]] of supply is an advantage to ease adaptability.</ref> for any one item, on a long-term [[Relationship contract|relationship]] of loyalty and trust. | # '''Stop buying the cheapest item'''. You get what you pay for. Instead, minimise total cost — see [[waste]]. Move toward a single supplier<ref>Not sure about this: some [[redundancy]]/[[diversity]] of supply is an advantage to ease adaptability.</ref> for any one item, on a long-term [[Relationship contract|relationship]] of loyalty and trust. | ||
# '''Always be improving''': [[Iterate]]; understand the landscape is [[complex]]; demand and impulses change; constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. | # '''Always be improving''': [[Iterate]]; understand the landscape is [[complex]]; demand and impulses change; constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. | ||
# Training on the job''': Train people on the job. Encourage people to ''learn'' on the job. ''Encourage self-improvement'' | # '''Training on the job''': Train people on the job. Encourage people to ''learn'' on the job. ''Encourage self-improvement'' | ||
# '''Be better leaders''': The aim of management is to ''help people'' — and machines — to do a better job. | # '''Be better leaders''': The aim of management is to ''help people'' — and machines — to do a better job. | ||
# '''Look to remove [[fear]]''': Let everyone may work effectively for the company. | # '''Look to remove [[fear]]''': Let everyone may work effectively for the company. | ||