Service line: Difference between revisions

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(Created page with "Often muttered under the same breath as service delivery, and frequently mentioned in the same tedious sentence as a service catalog, the fact that someone in your ope...")
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Revision as of 17:26, 4 July 2017

Often muttered under the same breath as service delivery, and frequently mentioned in the same tedious sentence as a service catalog, the fact that someone in your operations group is going round describing himself, proudly, as part of the “service line” is as good an indication as you need to know your organisation is captive of moribund bureaucrats and people with MBAs.