Relentless focus: Difference between revisions

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Created page with "{{pe}}driving the relentless focus on customer success. Sigh. I’m not even sure how one does drive a relentless focus, one thing involving whipping a horse (or..."
 
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{{pe}}[[driving]] the [[relentless focus]] on [[customer success]].
{{pe}}[[driving]] the [[relentless focus]] on [[customer success]].


Sigh. I’m not even sure how one does drive a relentless focus, one thing involving whipping a horse (or depressing an acceleration pedal), the other screwing up your eyes until you have a headache, but there you have it. And surely it is disingenuous for people like this to talk about customer success — usually muttered in the context of some kind of rent-seeking activity —[[software as a service]] for example — predicated not so much on [[customer success]] as gullibility.  
Sigh. I’m not even sure how one does [[drive]] a [[relentless focus]], on one hand conjuring visions of whipping a donkey (or depressing an acceleration pedal), the other screwing up your eyes until you have a headache, but there you have it. And surely it is disingenuous for people like this to talk about “[[customer success]]” — usually muttered in the context of some kind of [[rent-seeking]] activity —[ [software as a service]] for example — which is predicated not so much on [[customer success]] as credulity.  


{{sa}}
{{sa}}
*just to prove I'm not making this up: [https://www.cobloom.com/blog/12-reasons-your-saas-needs-a-customer-success-strategy 12 Reasons Your SaaS Needs a Customer Success Strategy]
*just to prove I'm not making this up: [https://www.cobloom.com/blog/12-reasons-your-saas-needs-a-customer-success-strategy 12 Reasons Your SaaS Needs a Customer Success Strategy]

Revision as of 10:08, 12 November 2019

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driving the relentless focus on customer success.

Sigh. I’m not even sure how one does drive a relentless focus, on one hand conjuring visions of whipping a donkey (or depressing an acceleration pedal), the other screwing up your eyes until you have a headache, but there you have it. And surely it is disingenuous for people like this to talk about “customer success” — usually muttered in the context of some kind of rent-seeking activity —[ [software as a service]] for example — which is predicated not so much on customer success as credulity.

See also