Metric

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When everything about a people is for the time growing weak and ineffective, it begins to talk about efficiency.

— G. K. Chesterton, Heretics

The stock-in-trade of a middle manager and the management consultant she aspires to become.

Like a key performance indicator, a second-order derivative of actual performance calculated to allow non-experts to make cavalier management decisions, usually to reduce expenditure on — aka make redundant — the person performing that function.

To be contrasted with the ineffable, inarticulable skills that are provided by a subject matter expert.

See also

• Outsourcing
• Service level agreement
• Management consultant
• Subject matter expert
• Metrics
• ClauseHub: theory
• Beware of shorthand