Purpose
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The design of organisations and products
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For the Purpose of an NDA, see Purpose - Confi Provision
A typically derivative essay on the wonderful Fender Stratocaster got us thinking about how the design imperatives in a process may differ at different points in that process.
An electric guitar’s overall life-cycle test includes its design, manufacture, marketing, use, maintenance and further use in perpetuity to kill fascists.[1] The design imperatives for the different phases of its life are very different: during manufacture, what’s important is cost of components, speed and ease of assembly. During sale it is distribution channels, marketing, branding, and transport. Once purchased, the design imperatives are different again: a single careful owner cares not how easy the tremolo is to set up, or the pickguard harness is to wire: she cares about only how easy it is to make, as Frank Zappa put it, “the disgusting stink of a too-loud electric guitar”.
How easy it is to make or sell a guitar bears no necessary relation to how easy it is to play or fix. The interests and aspirations of those who interact with the guitar during its production and use are very different. Leo Fender’s real genius was how fabulously his design managed all these interests, so the same thing delivers for all its users: It’s easy to machine, easy to build, easy to set up, easy to fix, easy to play, it looks great, gets the girls and kills fascists. It is probably even quite cool way to be killed, if you happen to be a fascist.
Hypothesis, therefore: great design works for all phases of the life-cycle, and all users, of an artefact throughout its production and use. Nor is there a strict hierarchy of priorities between these users: you might say “it is more important to be easy to play than to build” — but if difficulty of building doubles its production cost — or makes fixing it more difficult — there will be fewer users. These competing uses exist in some kind of ecosystem in which the artefact will thrive or perish.
Ok; that is a long and fiddly metaphor. Let us now — sigh — tear ourselves away from Leo Fender’s wonderful creation, and apply the metaphor to the process of preparing, executing and performing a commercial contract.
Who are the interested constituencies when it comes to the production and use of contracts? It is not just Party A and Party B: it isn’t even Party A and Party B, if we take the JC’s cynical line that those corporate forms are merely a husk: a host — a static entry in a commercial register somewhere — unless and until animated its agents.
The constituents who have an interest in a contract being done are those in Sales, Legal, Credit, Docs, Operations, Risk, and Trading — on each side of the table — and their external advisors. Do not underestimate the interests of those advisers.
These diverse interests — what each group wants from its intervention in the contracting process — are wildly different:
Sales
To Sales, a contract should be a tool for persuasion: it should induce the customer to think happy thoughts about her principal — okay, fat chance with a legal contract, but a gal can dream can’t she? — but at the very least it should be no less intimidating a document than is being presented by her competitors to the same client.
Sales will be specially tuned to the message, however disingenuous, that all our other counterparties have agreed this, should her legal or credit baulk at a client request, and will hammer this imperative home, as often as not prevailing.
The purpose of a contract for Sales: a brochure.
Credit
To Credit, a contract is a long-range defensive strategy. The name of the game is to encode as many snares, booby-traps, tripwires and hundred-ton weights into the document as could possibly come in handy in a time of apocalypse. A credit officer will care not of row of buttons that few of these contingencies will, in the life of our universe, come about,[2] nor that the firm would not, in that same cosmic life-span, dream of using these tools even if the opportunity arose: the exercise is fully hypothetical. The credit team’s perspicacity is measured not in prospect, about what in a sensible universe might happen, but in hindsight about what, in the mad universe we do inhabit, did happen. Since, at the inception of a relationship all of this is entirely unpredictable, a credit officer has no choice but to select all ordinance available to her.
The purpose of a contract for Credit: A tin foil hat, a bottomless supply of tinned soup and a shotgun.
Documentation team
The documentation team just wants to know who to ask for permission to do what, when. Their line management will be focused only on turnover of their portfolio, how many days delinquent it is. This is a shame, but a consequence of our modernist obsession with lean production management. It is all very well to set up your assembly line as if it were punting out Toyota Corollas, but your suppliers need to be on message, and generally they are not: the process is captive of fantastical terms imposed by Credit as per the above, rendered in language confected by legal, buffeted by the incommensurable frame of reference adopted by their counterparty and, more usually, its legal advisors.
The purpose of a contract for the Docs team: A crust: once uploaded into the contracts database is done, I move on, like a shark: I cannot stop moving.
External legal counsel
Theirs: The opposing side’s lawyers main goal is to show how their clients how clever and useful they are. This they do by hotly insisting you change minor terms in your contract. Thus, Büchstein’s articulation of the founding principle of commercial legal advice: scribo, ergo sum.[3] Now, the more rigorously you benchmark your terms to the market, the less scope there will for show-boating mark-up: to be sure, one can never entirely rid a document of fussy clarifications and “doubt”-avoiding parentheticals, but one can minimise them, by careful document design.
Yours: But this rubs directly against Credit’s prerogative, above, which is to move the document as far from that point of tired capitulation, and as far back up the hill, towards the Olympian ideal of Platonic risk management as it can. This is what the home side’s legal will fight for, and they will scorch the earth to deliver it. Since opposing counsel will have struck their camp an equivalent distance down the hill, there will be a wide tract of no-man’s land in between which will serve as a playground for joyful, vandalistic legal rent-seeking: the eagles can all mark-up, strike-out, thrust, parry and counter-thrust to their hearts’ content.
Now, if the opposing camps start out five miles from each other, neither side can know when, whether or on what terms minds will meet — or even if they will meet. Experience will say there is a fair chance, but exactly where will be a mystery. By the time it becomes clear, the place will be so rubble-strewn, shelled, pock-marked and shot up that it will more closely resemble the ruins of Dresden than an agreement between amicable merchants seeking each others’ mutual benefit.
The purpose of a contract for the legal counsel: A livelihood: a thing in and of itself. Somewhat a like a stag weekend, doing paintball.
So what?
The unstated presumption is that these twains shall ne’er meet — lawyers gonna be lawyers, haters gonna hate — but we wonder. Certainly, there exists a world in which a document can be designed to optimise the respective parties’ interests. to be maximally effective for the salesperson and maximally effective for the risk manager?
Now if we contrive to take a pace back from the canvas and look at it through the lens of the disembodied entity who pays all the wages, some agendas appear more important than others. The ultimate clients care a lot about creating a relationship of trust and reciprocity in which mutually beneficial commerce can flourish; they care somewhat about safety mechanisms should that relationship break down, but they will put these behind maintenance of that healthy relationship in the first place, and they will care little about the ongoing livelihood of the professional advisers who claim to help them achieve it. If they could achieve it without agents, they assuredly would.
See also
References
- ↑ Hey hey, my my: rock ’n’ roll will never die, of course.
- ↑ For the obstreperous universe has a habit of playing tricks with people who are meant to know better. This is known as David Viniar’s, or Long-Term Capital Management’s folly.
- ↑ I mark-up, therefore I am