Jobsworthism
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Office anthropology™
The Jolly Contrarian holds forth™ Resources and Navigation
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The JC complains a lot about the modern world’s obsession with technology and reducing everything to data.
The data modernism rap-sheet
Data modernism’s rap-sheet is long.
It is historical: finite, and blind to the unfolding possibilities of an infinite universe.
It cuts corners: it relies on scale to deliver averagarian solutions to suit the majority, and cares less about outliers, edge cases and odd-bods (sorry, all you people at the margins, you are just not worth our lazy while).
It is disingenuous: it sells a better, faster, more effective service while delivering a poorer, less flexible one. It is thereby premium mediocre: it sells the appearance of quality, with none of its cost.
It depersonalises: because it works best when consumers fall easily into broad, simple categories, it incentivises consumers to identify themselves in broad, simple categories, and as such polarises and tribalises the market.
It infantilises: In its push for consumers to articulate themselves by reference to its simplified categories, it reduces consumers to their broad, basic, emotional issues.
Boy, that all just came out in one great big gush. That wasn’t even the point of this article. But there it is: is it any wonder we are are in the state we are?
The JC claims no great conspiracy, by the way, nor a small one. He does not seek some great reforming social manifesto. He does not calls for an uprising to kick back against the overlords. For these are simple system effects. They are bound to happen, to some degree, without mendacity, where the incentives are set up in a certain way.
This is how complex systems will work where there is the means to reap the easy benefits of automation. We have always taken the benefits of technology, and always given away peripheral qualities. This is bound to happen in an evolving market. Those who don't follow suit will die, unless they can contrive a new way of thriving.
There is scope for playing at the edges of thundering herd — going off piste, playing in the rich and uninterrupted back country. The rewards there are colossal — but so are the risks: tree-wells, cliffs, avalanches — and there is no ski patrol. If you go over, you are on your own. so you have to ne good at what you do. No corner-cutting or infantilising for you.
What has changed is our capacity for automation. It is exponentially greater than it was a generation ago. It feels exponentially greater than it was a year ago.
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We complain a lot about the obsession the modern world has with technologising everything and reducing everything to data. It is historical, blind to the unfolding possibilities of an infinite universe, lazy, premium mediocre — it depends on scale to deliver average solutions which fit a majority of cases, and cares less about outliers and edge cases (sorry, all you people at the margins, there is just not enough to be made out of you), it cuts corners and depersonalises, because it works when consumers fall easily into general and broad categories, is incentivised to encourage consumers to identify themselves in categories that suit suppliers do that work for you, and as such polarises and tribalises the market — in asking people to reduce their priorities to broad, basic, emotional issues, infantilises the market.
Boy that all just came out in one great big gush.
This is not to claim some great conspiracy, or to call for some great social manifesto kicking back against our overlords, by the way, but just to point out system effects. This is bound to happen to some degree, without any mendacity by anyone. This is how complex systems will tend to work where there is the means to reap the benefits to be gained from automation. What has changed is our tools: our capacity for automation is geometrically greater than it was a generation ago.
Bound to happen because it is a Darwinian market and those who don't do it will die, unless they devise a new way of surviving. And there is scope for playing at the edges of market — going off piste, playing in the rich and uninterrupted back country. The rewards are collossal — but so are the risks. And there is no ski patrol. If you go over, you are on your own.
We are where we are.
Another charge to the rapsheets
Automation removes the scope for discretion. Discretion implies expertise, judgment, worldliness, all of which is expensive. The underlying theory of data modernism is Pareto triage — to separate the world, operations, the market into the codable, easy boring, lay-up 80 percent, that can be safely handed over to the chatbots — and the rich, complicated, risk 20 percent that requires special attention.
There is a kind of averagarisnism at play here. If your enterprise is a production line, a kind of nomological machine you can control from beginning to end, but even then the production line requires adjustment and ongoing optimisation and expertise on the line is vital.