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The subtle art of [[delegation]], an essay on how [[big organisation]]s work: You have a simple but important question. Luckily, you know the firm has set up a [[cross-divisional]] working group - with multifarious [[workstream]]s, hundreds strong, of [[lawyer]]s, [[compliance professional]]s, [[operations]] staff, [[COO]]s and external [[management consultant]]s to consider this, and related issues, in minute detail.  
{{a|mgmt|}}The subtle art of [[delegation]], an essay on how [[big organisation]]s work: You have a simple but important question. Luckily, you know the firm has set up a [[cross-divisional]] working group - with multifarious [[workstream]]s — hundreds strong — of [[lawyer]]s, [[compliance professional]]s, [[operations]] staff, [[COO]]s and external [[management consultant]]s to consider this, and related issues, in minute detail.  


You chat ‘’’Mary’’’, whom you know is fully involved, not expecting your query to occupy most of the following 48 hours. <br>
====''ROUND ONE''====
''[[Jolly Contrarian|You]] chat '''Mary''', whom you know is fully involved in the [[MiFID 2]] [[inducements]] [[workstream]], not expecting your query to occupy most of the following 48 hours.'' <br>


''ROUND ONE''<br>
'''[[Jolly Contrarian|You]]''':  Hi Mary. could I pick your brains today about fee rebates under [[MiFID 2]]?<br>
'''Mary''': Hi [[Jolly Contrarian|Frank]], the best person for fees & charges questions would be either Matthew (regulatory affairs) or Mark ([[legal]]), since they've followed [[MiFID 2]] for a lot longer than I have. [[Thx]] M<br>


'''Me''': Hi Mary. could I pick your brains today about fee rebates under [[MiFID 2]]?<br>
''VOICEOVER: Matthew is out of the office. Let’s try Mark.'' <br>
'''Mary''': Hi Olly, the best person for fees & charges Qs would be either Matthew (Regs Team) or Mark (Legal), since they've followed [[MIFID 2]] for a lot longer. M<br>
''(Matthew is out of the office. Let’s try Mark.)'' <br>


''ROUND TWO''<br>
====''ROUND TWO''====
'''Me''': Mark - Hi - I'm in IB legal - Mary gave me your name. i gather you're an expert on [[MiFID 2]]  re fees and charges?<br>
'''[[Jolly Contrarian|You]]''': Mark - Hi - I'm in IB legal - Mary gave me your name. i gather you're an expert on [[MiFID 2]]  re fees and charges?<br>
'''Mark''': Costs and charges? That falls under the Investor Protection part of the program. That is run by Luke. <br>
'''Mark''': Costs and charges? That falls under the Investor Protection part of the program. That is run by Luke. <br>
''(Luke is out of the office.)''<br>
 
'''Me''': Great, thanks. Luke seems to be out of the office - does he have a deputy?<br>
''VOICEOVER: Luke is out of the office.''<br>
 
'''[[Jolly Contrarian|You]]''': Great, thanks. Luke seems to be out of the office - does he have a deputy?<br>
'''Mark''': Joan is the business analyst on the costs and charges [[work-stream]] ... If she isn’t the right person, she'll point you in the right direction.<br>
'''Mark''': Joan is the business analyst on the costs and charges [[work-stream]] ... If she isn’t the right person, she'll point you in the right direction.<br>


''ROUND THREE''<br>
====''ROUND THREE''====
'''Me''': Joan! Hi! Mark tells me you're the business analyst on the costs and charges [[workstream]] for [[MIFID 2]]. I'm really interested in getting the buy-side view on fee sharing and rebates. Would you have a few minutes to discuss?<br>
'''[[Jolly Contrarian|You]]''': Joan! Hi! Mark tells me you're the business analyst on the costs and charges [[workstream]] for [[MiFID 2]]. I'm really interested in getting the buy-side view on fee sharing and rebates. Would you have a few minutes to discuss?<br>
'''Joan''': Can we do on Friday next week? Also, in advance of our call, can you give some more background on your question?<br>
'''Joan''': Can we do on Friday next week? Also, in advance of our call, can you give some more background on your question?<br>
'''Me''': Actually I was hoping to speak to someone today. A 10 minute call, tops - perhaps with someone in your team? - should help contextualise the question and may indeed answer it.<br>
'''[[Jolly Contrarian|You]]''': Actually I was hoping to speak to someone today. A 10 minute call, tops - perhaps with someone in your team? - should help contextualise the question and may indeed answer it.<br>
'''Joan''': Sure. Speak to Andrea in Hong Kong.<ref>Someone in Hong Kong is running a MiFID workstream?<br>
'''Joan''': Sure. Speak to Andrea in Hong Kong.<br>
 
''VOICEOVER: Someone in Hong Kong is running a [[MiFID 2]] [[workstream]].''<br>


''ROUND FOUR''<br>
====''ROUND FOUR''====
'''Me''': Andrea! Hi! we are investigating the [[MiFID 2]] implications re inducements and conflicts of interest.  
'''[[Jolly Contrarian|You]]''': Andrea! Hi! we are investigating the [[MiFID 2]] implications re inducements and conflicts of interest.  
Joan tells me you're the [[subject matter expert]] on this. Would you have a moment to speak today?<br>
Joan tells me you're the [[subject matter expert]] on this. Would you have a moment to speak today?<br>
'''Andrea''': Hi Olly. In fact, I look after the costs and charges ''disclosures'' under [[MiFID 2]]. Anthony looks after inducements arising from ''payment'' of costs and charges. If you are referring to conflict of interest under inducements Anthony would look after that. <br>
'''Andrea''': Hi [[Jolly Contrarian|Frank]]. In fact, I look after the costs and charges ''disclosures'' under [[MiFID 2]]. Anthony looks after inducements arising from ''payment'' of costs and charges. If you are referring to conflict of interest under inducements Anthony would look after that. <br>


''ROUND FIVE''<br>
====''ROUND FIVE''====
'''Me''': Anthony! Hi! we are investigating the [[MiFID 2]] implications re inducements and conflicts of interest as they relate to fee-sharing a arrangements. Andrea me that you're the subject matter expert on this! Would you have a moment to speak today?<br>
'''[[Jolly Contrarian|You]]''': Anthony! Hi! we are investigating the [[MiFID 2]] implications re inducements and conflicts of interest as they relate to fee-sharing a arrangements. Andrea me that you're the subject matter expert on this! Would you have a moment to speak today?<br>
'''Anthony''': Hi. We have broken the [[MiFID 2]] inducements [[workstream]] into two: non-monetary and monetary. I look after non-monetary. Monetary is Thomas.<br>
'''Anthony''': Hi. We have broken the [[MiFID 2]] inducements [[workstream]] into two: non-monetary and monetary. I look after non-monetary. Monetary is Thomas.<br>


''ROUND SIX''<br>
====''ROUND SIX''====
'''Me''': Thomas! Hi! we are investigating the [[MiFID 2]] implications re inducements and conflicts of interest as they relate to fee-sharing a arrangements. Anthony tells me that you're the [[subject matter expert]] on this! Would you have a moment to speak today?<br>
'''[[Jolly Contrarian|You]]''': Thomas! Hi! we are investigating the [[MiFID 2]] implications re inducements and conflicts of interest as they relate to fee-sharing a arrangements. Anthony tells me that you're the [[subject matter expert]] on this! Would you have a moment to speak today?<br>
<br>
<br>
''Pause''<br>
'''Thomas''': have you tried Mary?<br>
'''Thomas''': have you tried Mary?<br>


''Voiceover: MARY IS THE PERSON HE STARTED WITH.''
''Voiceover: MARY IS THE PERSON HE STARTED WITH.''


{{seealso}}
{{sa}}
*[[Circle of escalation]]
*[[Circle of escalation]]
*[[Inverted delegation]]
*[[Inverted delegation]]
{{draft}}
{{draft}}
{{egg}}
{{egg}}
{{ref}}

Latest revision as of 09:17, 30 December 2020

The JC sounds off on Management


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Management

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The subtle art of delegation, an essay on how big organisations work: You have a simple but important question. Luckily, you know the firm has set up a cross-divisional working group - with multifarious workstreams — hundreds strong — of lawyers, compliance professionals, operations staff, COOs and external management consultants to consider this, and related issues, in minute detail.

ROUND ONE

You chat Mary, whom you know is fully involved in the MiFID 2 inducements workstream, not expecting your query to occupy most of the following 48 hours.

You: Hi Mary. could I pick your brains today about fee rebates under MiFID 2?
Mary: Hi Frank, the best person for fees & charges questions would be either Matthew (regulatory affairs) or Mark (legal), since they've followed MiFID 2 for a lot longer than I have. Thx M

VOICEOVER: Matthew is out of the office. Let’s try Mark.

ROUND TWO

You: Mark - Hi - I'm in IB legal - Mary gave me your name. i gather you're an expert on MiFID 2 re fees and charges?
Mark: Costs and charges? That falls under the Investor Protection part of the program. That is run by Luke.

VOICEOVER: Luke is out of the office.

You: Great, thanks. Luke seems to be out of the office - does he have a deputy?
Mark: Joan is the business analyst on the costs and charges work-stream ... If she isn’t the right person, she'll point you in the right direction.

ROUND THREE

You: Joan! Hi! Mark tells me you're the business analyst on the costs and charges workstream for MiFID 2. I'm really interested in getting the buy-side view on fee sharing and rebates. Would you have a few minutes to discuss?
Joan: Can we do on Friday next week? Also, in advance of our call, can you give some more background on your question?
You: Actually I was hoping to speak to someone today. A 10 minute call, tops - perhaps with someone in your team? - should help contextualise the question and may indeed answer it.
Joan: Sure. Speak to Andrea in Hong Kong.

VOICEOVER: Someone in Hong Kong is running a MiFID 2 workstream.

ROUND FOUR

You: Andrea! Hi! we are investigating the MiFID 2 implications re inducements and conflicts of interest. Joan tells me you're the subject matter expert on this. Would you have a moment to speak today?
Andrea: Hi Frank. In fact, I look after the costs and charges disclosures under MiFID 2. Anthony looks after inducements arising from payment of costs and charges. If you are referring to conflict of interest under inducements Anthony would look after that.

ROUND FIVE

You: Anthony! Hi! we are investigating the MiFID 2 implications re inducements and conflicts of interest as they relate to fee-sharing a arrangements. Andrea me that you're the subject matter expert on this! Would you have a moment to speak today?
Anthony: Hi. We have broken the MiFID 2 inducements workstream into two: non-monetary and monetary. I look after non-monetary. Monetary is Thomas.

ROUND SIX

You: Thomas! Hi! we are investigating the MiFID 2 implications re inducements and conflicts of interest as they relate to fee-sharing a arrangements. Anthony tells me that you're the subject matter expert on this! Would you have a moment to speak today?

Pause
Thomas: have you tried Mary?

Voiceover: MARY IS THE PERSON HE STARTED WITH.

See also

References

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