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Service level agreement: Difference between revisions
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Thus, you must have an SLA. You must stipulate in horrific detail exactly how, when, with what implements and at what rate, your service provider must provide the services. You should expect it to do not one micron more than that. | Thus, you must have an SLA. You must stipulate in horrific detail exactly how, when, with what implements and at what rate, your service provider must provide the services. You should expect it to do not one micron more than that. | ||
If you outsource a cleaning contract for a five-thousand seat tower block in the | If you outsource a cleaning contract for a five-thousand seat tower block in the CBD, assume your service provider will roll up with one minimum-waged fifteen year-old, a mop and a plastic bucket ''UNLESS YOU HAVE AGREED OTHERWISE IN AN SLA''. | ||
{{Outsourcing}} | {{Outsourcing}} | ||
{{ref}} | {{ref}} | ||