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Behavioural economics: Difference between revisions
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===Design=== | ===Design=== | ||
If people/clients/staff are continually misusing/misunderstanding a process or product, ''that means your product design is wrong''. CF Charles Perrow: almost no catastrophic accident, at its root cause, boils down to operator error. But almost every one is ''blamed'' on operator error. | If people/clients/staff are continually misusing/misunderstanding a process or product, ''that means your product design is wrong''. CF {{author|Charles Perrow}}: almost no catastrophic accident, at its root cause, boils down to operator error. But almost every one is ''blamed'' on operator error. | ||
===Lean manufacture=== | ===Lean manufacture=== | ||