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[[File:Clarice and Lecter.jpg|450px|thumb|center|No! She ''covers'', Clarice!]] | [[File:Clarice and Lecter.jpg|450px|thumb|center|No! She ''covers'', Clarice!]] | ||
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{{quote|“''Major innovation comes, most of all, from the unexplored no-man’s land between the disciplines.''” — {{author|Norbert Wiener}}, quoted by {{author|James Burke}}}} | |||
If you want to wreak innovation at ''your'' shop, consider yourself Clarice Starling. Face up to your Lecter. | If you want to wreak innovation at ''your'' shop, consider yourself Clarice Starling. Face up to your Lecter. | ||
{{Quote| | |||
'''Lecter''': First principles, Clarice. Simplicity. Read {{author|Marcus Aurelius}}. “Of each particular thing ask: ''what is it in itself? What is its nature?''” What does she need, this [[legal eagle]] you talk about? | |||
'''Clarice''': To [[Innovation paradox|innovate]]! | |||
'''Lecter''': '''No'''! That is incidental. What is the ''first'' and ''principal'' thing a lawyer does? What ''needs'' does she serve by “innovating”? | |||
'''Clarice''': Er ... [[chatbot]]s? ... [[document assembly]]? ... legal reference data? ... [[MIS]]... Sir — | |||
'''Lecter''': NO! She ''covers''! ''That'' is her nature. | |||
'''Clarice''': ''Covers''? Covers what? | |||
'''Lecter''': Arse, Clarice. ''Arse''! | |||
'''Clarice''': Oh, right. | |||
'''Lecter''': And ''how'' do we cover arse, Clarice? Do we ''seek out'' arse to cover? Make an effort to answer now. | |||
'''Clarice''': No. We just... | |||
'''Lecter''': No. ''We begin by covering the arse we see every day.'' Our ''own'' arse, Clarice. Don’t you see people dissembling daily, to explain why whatever just happened wasn’t their fault? And don’t ''you'' make excuses to avoid responsibility for the things ''you'' didn’t pay attention to? | |||
'''Clarice''': Just tell me how — | |||
'''Lecter''': No. It is your turn to tell me, Clarice.}} | |||
Every story can be boiled down this: once there was a problem and, for better or worse, it got resolved. It may be triumphant or tragic, but there must be an outcome. | Every story can be boiled down this: once there was a problem and, for better or worse, it got resolved. It may be triumphant or tragic, but there must be an outcome. | ||