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The risks attested to by dialogue boxes fall into two categories: ''real'' ones and ''bullshit'' ones. | The risks attested to by dialogue boxes fall into two categories: ''real'' ones and ''bullshit'' ones. | ||
''Real'' ones, we think, will naturally weed themselves out in the same way that, as {{author|Rory Sutherland}} wryly suggested, a dishwasher does: if you want to make everything in your kitchen dishwasher-proof, ''just put everything in the dishwasher''. Within 3-weeks, hey presto! Everything left will be dishwasher-proof. In the same way, ''real'' risks addressed by salutary dialogue boxes, auto-generated email reminders and the like will surely present themselves from time to time, and it will be no surprise that this dumb, set-and-forget prophylactic will be singularly ineffective at preventing the risk realising itself. But it will provide management with a culprit: a bad apple; a weak gazelle, a [[root cause]]. The poor sod who missed it will doubtless pay the P45 price — don’t let the door smack you on the arse on your way out, friend — said smacked arse covering not its condemned owner, but the systemic failure that this “human error” conceals. {{author|Sidney Dekker}} rights persuasively about this in {{ | ''Real'' ones, we think, will naturally weed themselves out in the same way that, as {{author|Rory Sutherland}} wryly suggested, a dishwasher does: if you want to make everything in your kitchen dishwasher-proof, ''just put everything in the dishwasher''. Within 3-weeks, hey presto! Everything left will be dishwasher-proof. In the same way, ''real'' risks addressed by salutary dialogue boxes, auto-generated email reminders and the like will surely present themselves from time to time, and it will be no surprise that this dumb, set-and-forget prophylactic will be singularly ineffective at preventing the risk realising itself. But it will provide management with a culprit: a bad apple; a weak gazelle, a [[root cause]]. The poor sod who missed it will doubtless pay the P45 price — don’t let the door smack you on the arse on your way out, friend — said smacked arse covering not its condemned owner, but the systemic failure that this “human error” conceals. {{author|Sidney Dekker}} rights persuasively about this in {{br|The Field Guide to Human Error Investigations}}. | ||
''Bullshit'' risks, on the other hand, will remain, kludging up every employee’s day, burying themselves under open windows, causing system crashes, and doubtless full-time jobs employing and managing them to take account of whatever fantastical risks management is currently preoccupied with. | ''Bullshit'' risks, on the other hand, will remain, kludging up every employee’s day, burying themselves under open windows, causing system crashes, and doubtless full-time jobs employing and managing them to take account of whatever fantastical risks management is currently preoccupied with. |