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Drills and holes: Difference between revisions
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That a customer wants a hole, not a drill, is a favourite trope of legal futurologists. Their message: do not assume that users of the legal system are irrevocably tied to how it currently works. Clients want ''outcomes.'' How the legal machinery by which these outcomes are delivered ''works'' is of little interest to them; what matters is that the outcome ''works'', it is ''cheap'' and it is ''quick''. | That a customer wants a hole, not a drill, is a favourite trope of legal futurologists. Their message: do not assume that users of the legal system are irrevocably tied to how it currently works. Clients want ''outcomes.'' How the legal machinery by which these outcomes are delivered ''works'' is of little interest to them; what matters is that the outcome ''works'', it is ''cheap'' and it is ''quick''. | ||
So: all this carry-on with [[Jolly Contrarian Law Reports|law report]]s, dusty [[legal opinion]]s, horsehair wigs and so on is incidental bunk. No-one, necessarily, wants it. | So: all this carry-on with [[Jolly Contrarian Law Reports|law report]]s, dusty [[legal opinion]]s, horsehair wigs and so on is incidental bunk. No-one, necessarily, wants it. Heed the rational moderniser’s refrain or risk being driven out of business. | ||
=== Come the revolution — === | === Come the revolution — === | ||
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But it is Llewelyn Thomas’s quip that has the ring of truth. | But it is Llewelyn Thomas’s quip that has the ring of truth. | ||
We go to [[Allen & Overy]] ''not'' because it gives the best advice, but ''because it is [[Allen & Overy]]''. Ex-[[Magic circle law firm|magic circle]] [[partner]]<nowiki/>s routinely find this to their disappointment when the phone stops ringing. | We go to [[Allen & Overy]] ''not'' because it gives the best advice, but ''because it is [[Allen & Overy]]''. Ex-[[Magic circle law firm|magic circle]] [[partner]]<nowiki/>s routinely find this to their disappointment when the phone stops ringing. | ||
It isn’t the ''hole'' people want: ''it’s the drill''. We can believe this is not so, but only by denying facts as they ''appear'' to us in favour of a mental model that ''appeals'' to us. | It isn’t the ''hole'' people want: ''it’s the drill''. We can believe this is not so, but only by denying facts as they ''appear'' to us in favour of a mental model that ''appeals'' to us. | ||