Innovation: Difference between revisions

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{{a|devil|
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{{Image|Clarice and Lecter|jpg|No! She ''covers'', Clarice!}}
{{Image|Clarice and Lecter|jpg|No! She ''covers'', Clarice!}}
}}{{quote|“''Major innovation comes, most of all, from the unexplored no-man’s land between the disciplines.''” — {{author|Norbert Wiener}}, quoted by {{author|James Burke}}}}
}}{{quote|“''Major innovation comes, most of all, from the unexplored no-man’s land between the disciplines.''”
If you want to wreak innovation at ''your'' shop, consider yourself Clarice Starling. Face up to your Lecter.
: — {{author|Norbert Wiener}}, quoted by {{author|James Burke}}}}
{{Quote|{{Innovation and the legal eagle}}}}
{{Quote|{{Innovation and the legal eagle}}}}


Every story can be boiled down this: once upon a time there was a problem. It got resolved. It may be triumphant or tragic, but there must be an ''outcome''. Storytellers who don’t get to grips with this fundament — who allow something other than ''resolution of the problem'' to drive their narrative — write unsatisfying books.<ref>This is why some people find the ''Lord of the Rings'' saga so [[tedious]]: all that delving into the history, mythology and language of elves is very clever — and yes, it may document the resolution of a whole raft of ''other'' problems, but it still has almost nothing to do do with the immediate problem of the Hobbits’ quest, beyond providing deep historical context. And as for the Hobbit folk songs, just shoot me. Hold your letters. </ref> To not resolve the problem — ''eventually'': we all love a bit of [[will-they-won’t-they suspense]] as we go — is literally what it means to not satisfy.
Every story can be boiled down this: once upon a time there was a problem, and it got resolved.  
 
It may be triumphant or tragic, but there must be an ''outcome''. Storytellers who don’t get to grips with this fundamental — who allow something other than ''resolution of the problem'' to drive their narrative — write unsatisfying books.<ref>This is why some people find the ''Lord of the Rings'' saga so [[tedious]]: all that delving into the history, mythology and language of elves is very clever — and yes, it may document the resolution of a whole raft of ''other'' problems, but it still has almost nothing to do do with the immediate problem of the Hobbits’ quest, beyond providing deep historical context. And as for the Hobbit folk songs, just shoot me. Hold your letters. </ref>  
 
To not resolve the problem — ''eventually'': we all love a bit of [[will-they-won’t-they suspense]] as we go — is literally what it means to not satisfy.


Business administrators retooling their operations to “modernise” might bear this in mind. The goal is not ''to introduce [[chatbot]]s'', or ''to outsource'', or to ''implement [[distributed ledger technology]]''  much less to “bring lawyers kicking and screaming into the twenty-first century” — believe it or not, they are already here — but ''to [[Problem solving|solve a problem]]''.  
Business administrators retooling their operations to “modernise” might bear this in mind. The goal is not ''to introduce [[chatbot]]s'', or ''to outsource'', or to ''implement [[distributed ledger technology]]''  much less to “bring lawyers kicking and screaming into the twenty-first century” — believe it or not, they are already here — but ''to [[Problem solving|solve a problem]]''.  
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===Agents of innovation===
===Agents of innovation===
The flip side to the perils of [[complexity]] and [[normal accident]] theory, is convexity of ''benefit''. Innovation, benefit, boon, fiesta ''is just as hard to predict as catastrophe''. But just as likely, if the people you have spotting weights in the gymnasium of disaster are experienced, clever, imaginative, [[problem solving]] people.  
Now just as complex, [[tightly coupled]] systems can generate disproportionate ''peril'', so can they generate [[non-linear]] ''benefit''. ''Benefit is just as hard to predict as catastrophe'' — that is to say, in advance, by derivation from first principles, impossible. The same sparks that fly when you clash your swords can burn down your house, or lead to the discovery of the internal combustion engine. Now if the people you have spotting weights in the gymnasium of disaster are experienced, clever, imaginative, [[problem-solving]] people — no chatbots, in other words — you have better chance of averting disaster ''and'' spotting vistas to new and unimagined lands of plenty.  
   
   
===About that “will-they-won’t-they” suspense element===
===About that “will-they-won’t-they” suspense element===


When telling a story, do not overlook the importance of that suspense element. This is what converts the story from a matter of basic arithmetic to a towering rollercoaster of a tour-de-force. A problem whose solution is clear to all from the outset is — ''not a problem''. Patrons will not pay to see a movie without some ''jeopardy'': an ebb and flow of fortunes, some heart-in-mouth moments culminating in a grand set-piece involving ninja-level [[swordcraft]].
When telling a story, do not overlook the importance of that “suspense” element. This is what converts your story from a matter of basic arithmetic to a towering rollercoaster bildungsroman. A problem whose solution is clear to all from the outset is — ''not a problem''. Patrons will not pay to see a movie without some ''jeopardy'': an ebb and flow of fortunes, some heart-in-mouth moments culminating in a grand set-piece involving ninja-level [[swordcraft]] is what the punters pay to see.


Hence the psychology of professional advisory business: looking for ''unsolved'' problems. There is no value in a solved problem — a basic reason [[why is legaltech so disappointing|why legaltech is disappointing]] is that no sooner has it achieved its purpose, its value evaporates. Hence, legaltech ''never quite'' solves problems.
Hence the psychology of professional advisory business: looking for ''unsolved'' problems. There is no value in a solved problem — a basic reason [[why is legaltech so disappointing|why legaltech is disappointing]] is that no sooner has it achieved its purpose, its value evaporates. Hence, legaltech ''never quite'' solves problems.

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