Relentless focus: Difference between revisions
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{{pe}}[[driving]] the [[relentless focus]] on [[customer success]]. | {{pe}}Spotted in the wild: “[[driving]] the [[relentless focus]] on [[customer success]]”. | ||
Sigh. I’m not even sure how one does drive a relentless focus, one | Sigh. I’m not even sure how one does [[drive]] a [[relentless focus]], on one hand conjuring visions of whipping a donkey (or depressing an acceleration pedal), the other screwing up your eyes until you have a headache, but there you have it. And surely it is disingenuous for people like this to talk about “[[customer success]]” — usually muttered in the context of some kind of [[rent-seeking]] activity —[[software as a service]] for example — which is predicated not so much on [[customer success]] as credulity. | ||
{{sa}} | {{sa}} | ||
*just to prove I'm not making this up: [https://www.cobloom.com/blog/12-reasons-your-saas-needs-a-customer-success-strategy 12 Reasons Your SaaS Needs a Customer Success Strategy] | *just to prove I'm not making this up: [https://www.cobloom.com/blog/12-reasons-your-saas-needs-a-customer-success-strategy 12 Reasons Your SaaS Needs a Customer Success Strategy] | ||
Latest revision as of 15:23, 13 November 2019
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Towards more picturesque speech™
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Spotted in the wild: “driving the relentless focus on customer success”.
Sigh. I’m not even sure how one does drive a relentless focus, on one hand conjuring visions of whipping a donkey (or depressing an acceleration pedal), the other screwing up your eyes until you have a headache, but there you have it. And surely it is disingenuous for people like this to talk about “customer success” — usually muttered in the context of some kind of rent-seeking activity —software as a service for example — which is predicated not so much on customer success as credulity.
See also
- just to prove I'm not making this up: 12 Reasons Your SaaS Needs a Customer Success Strategy