Relentless focus

Towards more picturesque speech™ Go Premium George Orwell on plain English | SEC guidance on plain EnglishPlain English Anatomy™ Noun | Verb | Adjective | Adverb | Preposition | Conjunction | Latin | Germany | Flannel | Legal triplicate | Nominalisation | Murder your darlings Index: Click ᐅ to expand: Plain English Drafting Metaphor Comments? Questions? Suggestions? Requests? Insults? We’d love to 📧 hear from you. Sign up for our newsletter.

driving the relentless focus on customer success.

Sigh. I’m not even sure how one does drive a relentless focus, on one hand conjuring visions of whipping a donkey (or depressing an acceleration pedal), the other screwing up your eyes until you have a headache, but there you have it. And surely it is disingenuous for people like this to talk about “customer success” — usually muttered in the context of some kind of rent-seeking activity —[ [software as a service]] for example — which is predicated not so much on customer success as credulity.

See also

• just to prove I'm not making this up: 12 Reasons Your SaaS Needs a Customer Success Strategy