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Ask nicely: Difference between revisions
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“'''Please keep your mask on when in the store.'''” | “'''Please keep your mask on when in the store.'''” | ||
This is better, as it assumes that the user is already in compliance,. It is not therefore chiding in nature. Nor does it impose an express condition on entry, but rather assumes that the customer will enter. In | This is better, as it assumes that the user is already in compliance,. It is not therefore chiding in nature. Nor does it impose an express condition on entry, but rather assumes that the customer will enter. In presuming that the customer is ''already'' wearing a mask, it prompts the one who might have “inadvertently forgotten to” to put one on ''without directly instructing it'' so, allows a non-masked customer ''to make her own decision'' to put on a mask. | ||
However, there is still a specific instruction to take a single course of action to the exclusion of all others. This is an order so, again, the customer is being commanded. | However, there is still a specific instruction to take a single course of action to the exclusion of all others. This is an order so, again, the customer is being commanded. | ||
“'''Please don’t remove your mask when in the store.'''” | “'''Please don’t remove your mask when in the store.'''” | ||
This has all the advantages of of the the example above: it assumes compliance, imposes no condition on entry, and and allows the customer to make her own decision It also phrases its command as a negative, thereby not compelling the customer to take a single mandatory action, but rather ruling out just one course of action, but allowing the multitude of all other non-mutually exclusive possibilities. This way the customer feels maximally empowered, maximally welcomed into the shop and minimally commanded, whilst getting exactly the same message. | This has all the advantages of of the the example above: it assumes compliance, imposes no condition on entry, and and allows the customer to make her own decision It also phrases its command as a negative, thereby not compelling the customer to take a single mandatory action, but rather ruling out just one course of action, but allowing the multitude of all other non-mutually exclusive possibilities. This way the customer feels maximally empowered, maximally welcomed into the shop and minimally commanded, whilst getting exactly the same message. | ||
{{skunkworks}} | {{skunkworks}} | ||