The Field Guide to Human Error Investigations: Difference between revisions

But blaming the [[meatware]] is to ignore history and condemn yourself to repeat it. Changing the make-up of your workforce won’t help if the basic conditions under which they are obliged to operate aren’t fixed. Simply adding more, increasingly detailed, policies — “codified over-reactions to situations that are unlikely to happen again” in {{author|Jason Fried}}’s elegant words<ref>{{author|Jason Fried}}, {{br|ReWork: Change the Way You Work Forever}}</ref> — will only make the gap between theory and practice wider.

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